Jennifer Botha

Jennifer Botha Email and Phone Number

Personal Assistant and Loss Adjustor Administrator at CLA & ASSOCIATES (Pty) LTD
Jennifer Botha's Location
Greater Perth Area, Australia
About Jennifer Botha

I have dedicated my career to the insurance industry, accumulating extensive expertise in various domains. My experience spans personal and domestic insurance, property insurance, commercial insurance, corporate insurance, liability insurance, workers’ compensation, and life insurance.I have expertise in property insurance and extensive experience across all facets of claims processing within the property insurance domain. Additionally, I’ve managed executive and ombudsman complaints on behalf of the insurance company.As a personal assistant and administrator for Loss Adjusters, I have acquired valuable experience from a unique perspective. My responsibilities have included overseeing the technical aspects of property, commercial, and corporate repairs for claims.Having worked in the Insurance Industry and in a Loss Adjuster office, I have gained significant experience in customer service. My responsibilities include overseeing and resolving all complaints with understanding, empathy, and professionalism.

Jennifer Botha's Current Company Details

Personal Assistant and Loss Adjustor Administrator at CLA & ASSOCIATES (Pty) LTD
Jennifer Botha Work Experience Details
  • Cla & Associates (Pty) Ltd
    Personal Assistant And Loss Adjustor Administrator
    Cla & Associates (Pty) Ltd Feb 2012 - Dec 2023
    Gauteng, South Africa
    • Administration of reports for both personal lines, corporate and commercial insurance• Appointing and managing reports from Forensic Investigators, Engineers, Quantity Surveyors and specialists• Managing all queries or complaints regarding the claims• Overseeing repairs within a time frame• Managing audits on claims for the insurance companies• Managing all unpaid invoices• Marketing of the company to bring in new business.
  • Standard Insurance Limited
    Service Enhancement Specialist
    Standard Insurance Limited Aug 2010 - Aug 2011
    Gauteng, South Africa
    • To provide specialised skills support to the Claims Fulfilment Centre on risk management. • To provide a compliance support function by auditing current business processes though Standard Insurance Limited and recommendation to reduce or minimise risk as well as recommendation of possible business improvements.
  • Standard Insurance Limited
    Team Leader To Customer Resolution Centre
    Standard Insurance Limited Oct 2007 - Aug 2010
    Gauteng, South Africa
    • To manage and oversee the Customer Resolution Centre Consultants by proactively evaluating processes and resolving customer complaints amicably within the specified and/or mutually agreed time. • To complete required Quality Assurance on the staff, ensuring that they follow the Complaint and Ombudsman processes. • To provide coaching and training when required
  • Standard Insurance Limited
    Ombudsman & Legal Admin Consultant
    Standard Insurance Limited Jun 2001 - May 2007
    Gauteng, South Africa
    • To manage and oversee the Customer Resolution Centre Consultants by proactively evaluating processes and resolving customer complaints amicably within the specified and/or mutually agreed time. • Deal with escalated customer complaint, internal and external audits, Ombudsman complaints, litigation and Defendant action for Homeowners, Householders, Standbank Motorwise and Extended Warranty, All Risk, Motor Insurance, Personal Liability and Personal Accident and legal recoveries.
  • First National Insurance
    Senior Claims Advisor
    First National Insurance Dec 1996 - May 2001
    Gauteng, South Africa
    • Working the call centre, registering new claims, authorising quotes, dealing with queries, processing payments, rejecting claims and finalising claims.• Assisting underwriting and switchboard, acting supervisor

Jennifer Botha Education Details

  • Employment Solutions
    Employment Solutions
    Certificate
  • The Innovation Group Equals
    The Innovation Group Equals
    Certificate
  • The Insurance Institute Of South Africa
    The Insurance Institute Of South Africa
    Certificate
  • Fnb Group Training And Education
    Fnb Group Training And Education
    Certificate
  • The Insurance Institute Of South Africa
    The Insurance Institute Of South Africa
    Certificate

Frequently Asked Questions about Jennifer Botha

What is Jennifer Botha's role at the current company?

Jennifer Botha's current role is Personal Assistant and Loss Adjustor Administrator at CLA & ASSOCIATES (Pty) LTD.

What schools did Jennifer Botha attend?

Jennifer Botha attended Financial Education Professionals, Employment Solutions, The Innovation Group Equals, The Insurance Institute Of South Africa, Fnb Group Training And Education, The Insurance Institute Of South Africa.

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