I have dedicated my career to the insurance industry, accumulating extensive expertise in various domains. My experience spans personal and domestic insurance, property insurance, commercial insurance, corporate insurance, liability insurance, workers’ compensation, and life insurance.I have expertise in property insurance and extensive experience across all facets of claims processing within the property insurance domain. Additionally, I’ve managed executive and ombudsman complaints on behalf of the insurance company.As a personal assistant and administrator for Loss Adjusters, I have acquired valuable experience from a unique perspective. My responsibilities have included overseeing the technical aspects of property, commercial, and corporate repairs for claims.Having worked in the Insurance Industry and in a Loss Adjuster office, I have gained significant experience in customer service. My responsibilities include overseeing and resolving all complaints with understanding, empathy, and professionalism.
-
Personal Assistant And Loss Adjustor AdministratorCla & Associates (Pty) Ltd Feb 2012 - Dec 2023Gauteng, South Africa• Administration of reports for both personal lines, corporate and commercial insurance• Appointing and managing reports from Forensic Investigators, Engineers, Quantity Surveyors and specialists• Managing all queries or complaints regarding the claims• Overseeing repairs within a time frame• Managing audits on claims for the insurance companies• Managing all unpaid invoices• Marketing of the company to bring in new business.
-
Service Enhancement SpecialistStandard Insurance Limited Aug 2010 - Aug 2011Gauteng, South Africa• To provide specialised skills support to the Claims Fulfilment Centre on risk management. • To provide a compliance support function by auditing current business processes though Standard Insurance Limited and recommendation to reduce or minimise risk as well as recommendation of possible business improvements.
-
Team Leader To Customer Resolution CentreStandard Insurance Limited Oct 2007 - Aug 2010Gauteng, South Africa• To manage and oversee the Customer Resolution Centre Consultants by proactively evaluating processes and resolving customer complaints amicably within the specified and/or mutually agreed time. • To complete required Quality Assurance on the staff, ensuring that they follow the Complaint and Ombudsman processes. • To provide coaching and training when required
-
Ombudsman & Legal Admin ConsultantStandard Insurance Limited Jun 2001 - May 2007Gauteng, South Africa• To manage and oversee the Customer Resolution Centre Consultants by proactively evaluating processes and resolving customer complaints amicably within the specified and/or mutually agreed time. • Deal with escalated customer complaint, internal and external audits, Ombudsman complaints, litigation and Defendant action for Homeowners, Householders, Standbank Motorwise and Extended Warranty, All Risk, Motor Insurance, Personal Liability and Personal Accident and legal recoveries.
-
Senior Claims AdvisorFirst National Insurance Dec 1996 - May 2001Gauteng, South Africa• Working the call centre, registering new claims, authorising quotes, dealing with queries, processing payments, rejecting claims and finalising claims.• Assisting underwriting and switchboard, acting supervisor
Jennifer Botha Education Details
-
Tier 2_General Insurance -
Employment SolutionsCertificate -
The Innovation Group EqualsCertificate -
The Insurance Institute Of South AfricaCertificate -
Fnb Group Training And EducationCertificate -
The Insurance Institute Of South AfricaCertificate
Frequently Asked Questions about Jennifer Botha
What is Jennifer Botha's role at the current company?
Jennifer Botha's current role is Personal Assistant and Loss Adjustor Administrator at CLA & ASSOCIATES (Pty) LTD.
What schools did Jennifer Botha attend?
Jennifer Botha attended Financial Education Professionals, Employment Solutions, The Innovation Group Equals, The Insurance Institute Of South Africa, Fnb Group Training And Education, The Insurance Institute Of South Africa.
Not the Jennifer Botha you were looking for?
-
-
Jennifer Botha
Carlton, Vic -
Jennifer Botha , FCPA, MAICD
Melbourne, Vic5acendre.com, yahoo.com, nga.net, zerolatencyvr.com, quantumit.com.au1 +61 3 9XXXXXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial