Extensive experience in multifamily housing industry; with areas of expertise including, but limited to, accounting and financials, marketing and relations/reputation management, acquisitions and account resolution. Taking comprehensive knowledge of various PMS systems, including MRI and Yardi, and incorporating understanding into highest performance potential for information services. Demonstrates ability to quickly build rapport with prospective consumers and current clients, enhance asset portfolios, problem solve and effective in conflict resolution.

Membership On-Boarding and support through product implementation, training, and troubleshootingCollaborate with Product and IT teams on product development; bi-weekly information exchange and discussion on discrepancies, research, and proposed solutionsQuarterly presentations to customers at executive level; comprehensive portfolio review and rolling business plan with spreadsheet conversions, dissected data pulls, and recommended adjustmentsMember of launch team for leading owner and operator of single-family homes in United States - “Invitation Homes” portfolio with over 80,000 throughout 17 major markets

Generating favorable trends and percentages: increased trend from 89% in Aug/Sept to 95% through the month of November; diminished exposure; decreasing from 10% in Aug/Sept to 6.7% in October; moderated delinquencies: through file audit/corrections, as well as bad debt collection, consistent aim for delinquency at 1-2%Improving Resident Satisfaction: increasing average satisfaction rating received through online surveys from 2.3/5 (Aug) to 3.5/5 in OctMarketing: Partnering with nearby businesses to generate leads for our community while assisting with promoting new/local companies; partnership with local businesses generating 20% of leads in last 30 days

Generating favorable occupancy; increasing from 93% in February to 96.5% in April; Maintaining renewals with an average monthly retention of 74%Increasing rental income by 7% on Jan-April Renewals, 8-10% on May-June RenewalsIncreased actual operating income from 2.1% over forecast in February, to an average of 8.2% in April-JuneMinimizing exposure to vacancy from 10% in Jan/Feb to 6.5% in AprilPursuing CAM Certification

Planning, marketing, leasing, budgeting, fiscal management, maintenance supervision and administration. Joint supervision, alongside Redwood Construction, in renovation of property and lease-up project (147 Units)At Assumption | 64% Occupied, 72% Leased6 Months After Assumption, Under Renovation | 84% Occupied, 89% LeasedOperating Receipts increased $33,000At Departure 4/2015 | 92% Occupied, 91% Leased; $120,000 collected for $110,000 budget Preparation and administration of community's monthly operating budget Timely collection of rents and all monies on site; daily deposit and record keeping Evictions processing Supervision of maintenance function; scheduling and expenditures Rental Rate surveys, calculations, goals Retention - lease negotiation, resolving tenant complaints Accounting - Collections, Invoicing/Payments, Analyzing Variances Property Operations Conduction of bi-annual safety survey Regular property inspection; scheduling improvements and repairs Staff recruitment, supervision, and termination; team motivation to meet operational goals of management Ensuring that all financial reporting, records and paperwork is performed correctly and in a timely manner Development and implementation of comprehensive marketing plan for the property Development and implementation of positive resident relations program for property Ensures compliance with all local, state and federal regulations as well as all company policies and procedures Timely reporting of any work related injuries to the workers' compensation insurance company Timely reporting of any property loss on liability related incident to the claims department

600+ Unit PropertyPlanning, marketing, leasing, budgeting, fiscal management, maintenance supervision and administration. Secondary responsibility for all of the following:Preparation and administration of community's operating budget, including control of monthly expensesTimely collection of rents and all monies on site; daily deposit and record keepingEvictions processingSupervision of maintenance function; scheduling and expendituresConduction of bi-annual safety surveyRegular property inspection; scheduling improvements and repairsStaff recruitment, supervision, and termination; team motivation to meet operational goals of managementAssistance with regular monthly safety meetings for all site employees and maintain safety meeting recordsEnsuring that all financial reporting, records and paperwork is performed correctly and in a timely mannerDevelopment and implementation of comprehensive marketing plan for the propertyDevelopment and implementation of positive resident relations program for propertyEnsures compliance with all local, state and federal regulations as well as all company policies and proceduresTimely reporting of any work related injuries to the workers' compensation insurance companyTimely reporting of any property loss on liability related incident to the claims departmentAssumption of all managerial duties in the absence of Property Manager; ensuring smooth operation of 600+ unit multifamily property

November 2012 – April 2013: Copper Flats/Belmar Villas/Bear Valley Park - B; C PropertyAppointed to assist with acquisitions, transition and development of properties: file conversion, MRI systems input, resident verification, Market Analysis, lease conversions, etc.For duration of property transition, renovation and completion, full leasing and administrative duties assumed.July 2008 - October 2012: Windsor Townhomes & Apartments, 352 Units - A+ PropertyPresent homes in positive manner to potential residents, generating high leasing and occupancy numbersProvide outstanding customer service to current/prospective residents, building and maintaining good rapportProficient in MRI leasing programs/procedures, application processing, document/file completion, lease/renewal compilation and signingMarket Surveys with comparable properties

Completion of various administrative tasks; Database Entry & Maintenance, Commercial Property Research, etc.Studied Basic Operations of a commercial real estate brokerage company