Client press article review and editing. Client website review, editing, and copywriting. Writing blogs for clients as needed.

Responsible for researching and crafting informative and captivating short and long-form articles tailored to various B2C companies, while maintaining each client's unique voice, style, quality, and tone. Employ’s a comprehensive understanding of SEO best practices to optimize content.Expertly formats blog posts using Wix, WordPress, and Shopify, selecting eye-catching royalty-free images, and incorporating backend SEO elements. Utilizing Asana for efficient project organization and submission, ensuring seamless collaboration and timely reviews.

Served as a Customer Service Representative Lead in both clinical treatment centers and therapeutic day treatment centers as part of an inter-professional mental health team. Provides support across multiple clinics and determine the needs of the client and the needs of the CSRs in each clinic.Job Duties Include:- Taking an active role in managing client concerns in person, on the phone, or by email.- Updating the electronic medical record, updating insurance, taking payments, checking eligibility for Medicaid, verifying BCBS, and other external communication. - Supporting the CSR Supervisor with various tracking & compliance reports, including heavy data entry in spreadsheets and the EMR. - “Floater” with the ability to travel and help with CSR coverage at other clinics when needed (often under short notice).- Monitoring department email accounts.- Responding to requests in a timely manner and assists with or helps solve routine daily issues or more complex clinical issues as assigned. - Assisting the teams as needed and available for coverage/floating/assisting in training of new CSRs. - Training other CSRs on the electronic medical record- Go-to for questions/overseeing team members (Mentor)- Setting an example of performance standards.

Researched and crafted informative and captivating short and long-form articles tailored to various B2C companies, while maintaining each client's unique voice, style, quality, and tone. Employed a comprehensive understanding of SEO best practices to optimize content.Expertly formatted blog posts using Wix, WordPress, and Shopify, selecting eye-catching royalty-free images, and incorporating backend SEO elements. Utilized Slack for efficient project organization and submission, ensuring seamless collaboration.Medium: Fiction and Essay Content Writer - May 2021- CurrentTheHoth: Copywriter - January 2022-February 2022Web Content Development: Copywriter - June 2021-January 2022Heather Gill EXP Realty: Freelance Copywriter and Editor - August 2021-September 2021Coffee House Writers - Intern Fiction Content Writer - January 2021-April 2021Addiction Recovery: Content Writer - August 2020-September 2020

Served as an Advanced Medical Support Assistant (AMSA) in a VISN Clinical Contact Center (CCC) as part of an inter-professional healthcare team. AMSA provided support across multiple ancillary and inter-professional clinics and determined the needs of the Veteran/caregiver.Job duties included: - Responsible for routing clinical questions to appropriate clinical staff. Played an integral role in achieving first-contact resolution through Veteran-centered delivery of care.- Provided information on programs and initiatives available to Veterans and provided administrative referrals of services. Collaborated with other teams to best coordinate the care needs of the Veteran.- Provided specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model. Work involved specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.- Worked collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.- Responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.- Used numerous advanced patient systems in support of multiple clinics involved in an inter-professional coordinated care delivery model.- Developed and/or maintained effective and efficient communication with the patient, inter-professional care delivery teams, VA medical centers, and other agencies; communicate with non-VA medical facilities.

Served as an Medical Support Assistant (MSA) in a VISN Clinical Contact Center (CCC) as part of an inter-professional healthcare team. MSA provided support across multiple ancillary and inter-professional clinics and determined the needs of the Veteran/caregiver.- Responsible for routing clinical questions to appropriate clinical staff. Played an integral role in achieving first-contact resolution through Veteran-centered delivery of care.Provided information on programs and initiatives available to Veterans and provided administrative referrals of services as needed. Collaborated with other teams to best coordinate the care needs of the Veteran.- Provided specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model. Work involved specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.- Worked collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.- Responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.- Used numerous advanced patient systems in support of multiple clinics involved in an inter-professional coordinated care delivery model.- Oriented newly assigned physicians, residents and/or medical students on administrative matters regarding patient care in accordance with policies and procedures.- Provided on-the-job training for new Medical Support Assistants.

Contract Employee: Veteran Healthcare System of the Ozark's, in Fayetteville, ARMedical Support Assistant: FloatPrimary Care Receptionist, Radiology Receptionist, and Specialty Clinic MSAGreeted and checked in patients.Scheduled appointments for the Specialty Clinic.Informed patients of future appointments, printed and mailed out future appointment notifications and canceled appointments.Entered doctor's orders for labs, x-rays, MRI's and CT Scans, and added administrative notes to a patients file.Delivered the mail to several different clinics.Answered 2- line phone.Other miscellaneous duties: sorted/filed, put together new patient packages, laminated, copied, faxed, researched, and provided excellent customer service.

Promoted to: Coding Support Analyst I and II (Remote Position)Read and understood medical charts.Data entryMaintained doctor verifications.Created doctor signature resources.Worked special projects for the Records Management Department.RecognitionEmployee of the Quarter, 2005Records Management Team nominated twice for Shooting Star AwardRecords Management Specialist I and IIManaged inventory and upkeep of outstanding charts and chart returns.Created reports using Excel and Word.Shipped and received packages in a time sensitive environment.Created and distributed resource materials.Corresponded with coding, billing, and hospitals via telephone and email.Maintained a database in Access for chart flow.Maintained productivity reports.Reviewed inventory reports for accuracy of information.Other miscellaneous duties: filed, faxed, copied, answered phones, researched, time management, and scheduled appointments.