· Extensive experience with credentialing and compliance working with various internal departments, clinicians and vendor partners.· Ability to determine best practices as it relates to changing and complex requirements for internal and external demands.· Effective leader with clear and concise communication both internally and externally in a challenging and fast paced environment.· Results driven with multiple teams and individuals to meet both organizational and client needs with an emphasis on improving and mentoring team members to their best abilities.· Self-starter who is able to adapt response in order to improve processes and create more efficiency within the organization to meet ever changing credentialing and compliance needs.· Able to excel while dealing with immense pressure in staffing needs such as during times of natural disasters and the recent pandemic.· Goals-driven manager who identifies areas of growth for employees as well as how to improve upon the relationships with clinicians and vendor partners.

Sole recruiter and inside sales representative at new office of national franchise staffing company. Source various job boards for candidates.  Perform evaluations, interviews, verify references, and place candidates. End assignments or counsel employees on issues as necessary. Handle payroll for all field associates.  Write and post job ads for any positions available on various internet sites and newspapers.  Perform quality check calls and/or visits to existing clients and field associates to ensure the highest level of customer service possible for end users as well as field associates.  Perform inside sales calls to assist strategic partner in generating new business.

Operations/Office Manager Developed and managed customer service and retail divisions of international health products company Provided administrative assistance to CEO, CIO and owner of company. Hired, trained and supervised 20 employees in online customer service and retail sales operations.  Created six-member customer support team from its infancy to handle up to 400 client-care issues per day. Developed and managed new retail sales division, including all staffing, training and operations procedures.  Managed company-wide payroll, financial reporting and bank deposits, including all HR responsibilities. Developed, tested and adjusted all customer support procedures throughout major IT system conversion.