I am an Certified IT professional with a passion for helping organizations achieve their business goals through customer support and technology sales. I effectively use troubleshooting, technical and communication skills to build customer relationships, manage accounts, and provide top-notch support that focuses on customer retention. I recently acquired certifications in COMPTIA IT Fundamentals, Microsoft Azure Fundamentals and AWS Technical Essentials. I also have an A+ certification. I am seeking opportunities where I can utilize my relationship management and sales background combined with technical skills.