Jennifer Buckner Email and Phone Number

• Completed quality assurance reviews and reports to assess data accuracy of data and provide improvement recommendations.• Utilized knowledge of data modeling to perform in-depth statistical analysis, noting trends, and to help solve diverse problems with program implementation and operations.• Integrated new technologies and expanded systems to meet area requirements.• Lead customer master process and data integration for company merger.• Established global SAP master data governance and procedures.• Performed project management for simultaneous projects.• Trained global users on multiple data system platforms and tools.

• Collaborated cross-functionally with business analysts, developers, and users to deliver project requirements, develop solutions and meet deadlines.• Identified business requirements and devised implementation strategies to solve business problems.• Improved reliability of order-to-cash software, systems, database, and processing.• Led cross-functional teams in diverse projects, including data capture, storage, configuration, and systems integration.• Planned, implemented, and integrated updated system-oriented projects.• Demonstrated leadership by making improvements to work processes and helping to train others.• Improved operations by working with internal and external stakeholders to find workable solutions.• Created data verification and testing methods to resolve EDI issues and prevent errors.• Performed quality assurance processes to support data warehouse improvements.• Enforced EDI procedures to maintain overall data integrity.

• Provided front-line expertise to internal committees to improve team, service, and procedural standards.• Consulted with customers regarding facility validation needs, addressing shipping concerns.• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.• Delivered service and support to each customer, paving way for future business opportunities.• Evaluated customer account information to assess current issues and determine potential solutions.

Lead clients through creating custom paintings.

• Supervised Insurance Associate on daily claims posting• Educated students, parents, and university officials on university student health insurance plan• Completed invoice reconciliation of student insurance premium• Responsible for managing interdepartmental transfers of student claims payment• Presented student insurance information at orientations, stakeholder meetings, and to student groups

• Designed and developed all marketing and advertisements• Lead and created company re-branding vision and policies• Developed and implemented policy and procedures for University Student Division• Implemented waiver verification system for International students• Initiated, designed and oversaw employee training• Assisted in the waiver and enrollment process for 85+ university accounts• Provided customer service to student, parents, and university officials• Conducted online training for university insurance administrators• Completed invoice reconciliation of accounts

• Designed and developed student insurance marketing for promotional media, trainings & seminars, and mass emails• Educated students, parents, and university officials on university student health insurance plan• Responsible for filing student insurance claims and student insurance invoices• Implemented blast emails concerning health insurance requirements for all eligible students• Wrote operational and training procedures for university student insurance requirement• Designed and Developed print marketing materials for Student Health promotions• Responsible for updating and changing online content for department website• Assisted in data entry, records filing, patient check-in, and provider credentialing