Jennifer Bunch Email and Phone Number

Responsibilities- Build and manage an effective afterschool program.- Implement and use High-Quality Instructional Materials (HQIM) for tutoring students, as selected by A+UP - Coordinate all program management with A+UP technical assistance provider (data collection on attendance and HQIM usage)- Follow training for States of Being to create an empowered Social Emotional Learning program- Be a member of the A+UP professional faculty and follow all school expectations

Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.Effectively helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.Promotes the sale of REI goods and services as well as engaging in the steps of REI’s Sales and Service Training.Provide customers with product, membership and service information including but not limited to the REI Mastercard program.Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.Identifies, research, and resolve customer issues.Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.

Highly organized, detail-oriented department director with a focus on staff recruitment and retention. Proven, motivating leader with history of building and organizing teams, looking to use passion for leadership and management to grow and develop in a new environment. A result-oriented department director with strength in leadership development and staff training. Bringing a strong professional integrity, exceptional organizational skills with unique, out-of-the-box ideas in a new position with a growing company.

Responsible for all aspects of staffing (recruiting, hiring, certification, on-boarding, payroll and continued training); facility operation and up-keep and repair for the 1) Bellaire Aquatic Center, a year round outdoor, 300,000 gallon competition pool and diving well, heated to 85 degrees from Oct-May and a seasonal 115,000 gallon outdoor leisure pool with slide and spray features. 2) Evergreen Pool, an outdoor, year-round, heated to 89 degrees, 47,000 gallon therapy pool and seasonal 350,000 gallon summer only pool. Manage annual maintenance and service budget of$225,000 plus staffing budget of $300,000. Increased overall program revenue 20% from year prior ($70,000 in 2017) with 100% increase in swim team revenue from 2016.Collaborate with department heads, supervisors and managers to develop and implement policies and procedures to meet Texas safety and certification requirements. Create training programs to encourage seasonal staff to advance for growth within industry.

Founded a start-up business that provided health and safety training to clients with an emphasis on swimming and water safety. Facilitated training and personally certified participants. Provided business development, creation of operational procedures and workflow planning. Developed marketing strategies to acquire and retain customer base. Set pricing structures according to market analytics and emerging trends. Responsible for recruiting, hiring, certification and continued training of employees.

Facilitate use of Red Cross health and safety programs with branch offices, school districts, and authorized providers. Coordinated mass-trainings within region (Including CPR/FA/AED, Lifeguard Training, Water Safety) and the Texas Open Lifeguard Competition.!

Oversee the administration of the aquatics department for Agency (including recruitment, hiring, training, scheduling, payroll, supervision & evaluation of Aquatics staff.)Responsible for program development for Aquatic Department (i.e. learn-to-swim program, swim teams & summer day camps.)Responsible for development and management of staff and programs at summer day camp sites.Responsible for safety compliance of agency (including first aid and safety training for facility.)Responsible for Program Guide and promotional item development regarding Aquatics Department.Assist in the Planning, development and conducting of the in-service training for all instructor staffDirect service includes; teaching water fitness classes, Learn to swim programs and other aquatic classes as needed.Responsible for booking and coordinating special events (i.e. Birthday Parties, Dive-In Movies etc.)Responsible for some administrative duties such as time keeping, record keeping, data entry, facility/building coverage, etc.