Jennifer C. Email & Phone Number

United States

• Read technical manuals, confer with users, conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Listen to and resolve customers complaints regarding products or services.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Install and perform minor repairs to hardware, software, peripheral equipment, following design or installation specifications.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

El Paso, Texas Area

• Review software documentation to ensure technical accuracy, compliance, or completeness, to mitigate risks. • Design test plans, scenarios, and procedures. • Document test procedures to ensure replicability and compliance with standards. • Test system modifications to prepare for implementation. • Document software defect, using a bug tracking system, and report defects to software developers. • Identify, analyze, and document problems with program function, output, online screen, or content.Monitor bug resolution efforts and track successes

United States

• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Test system modifications to prepare for implementation, provide feedback and recommendations to developers on software usability and functionality.Administer Microsoft, Adobe licenses, Riskcovery licenses, and manage the monthly SPLA report

United States

• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data. • Install, replace, or change machine parts and attachments, according to production specifications. • Train staff and to work with computer systems and programs. • Perform minor repairs on slot machines, such as clearing bill validator jams.Obtain and examine all relevant information to assess customer complaints and to determine possible causes

United States

• Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

United States

• Read technical manuals, confer with users, conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Listen to and resolve customers' complaints regarding products or services.Listen to other agents calls for quality assurance making sure that all customers are satisfied

Associate Of Arts And Sciences - Aas, Computer Network Technician

Technical Diploma, Computer Support Technician