I am responsible for the day-to-day operation of the Boston Pizza dining room under the direction of the Owner. This includes conducting the affairs of business in regards to the dining room, attending to guests needs, the staffing and scheduling of front of the house staff and the on-going training, supervision and development of the dining room staff.Role• Ensure that there is adequate coverage at all times in the dining room and ensure that all service procedures are followed in accordance with Boston Pizza International Inc. specifications.• Ensure that all service staff are properly trained.• Provide direction to employees regarding operational and procedural issues.• Conduct orientation, and oversee the training of new employees.• Develop employees by providing on-going feedback, establishing performance expectations and by conducting performance reviews.• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.• Responsible for all community relations and outreach programs. • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.• Manage shifts, which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.• Investigate and resolve complaints concerning food quality and service.

Office of Paul Calandra, MP Case Manager June 2013 – PresentParliamentary Secretary to the Prime Minister and for Intergovernmental Affairs - Member of the Conservative Party of Canada and elected to represent the largest riding in Canada in the electoral district of Markham-Oak Ridges.Role • Managed and responded to constituent casework including intake, outreach and correspondence.• Worked with CRA, Canadian Immigration, Service Canada and all other government agencies to resolve constituent issues • Planned and fully executive charity event to raise 380k funds Markham Stouffville Hosp. • Administered and logged incoming phone calls, emails, faxes and walk-in traffic at M.P. Constituency Office• Liaise with various community organizations and federal government departments• Maintain database lists and direct mail to constituents in coordination with Ottawa parliamentary office• Represent Member at events and meetings• Monitor events in riding and advise Member on issues concerning the riding• Liaise with Parliament Hill office. Organized, in consultation with Parliament Hill office, constituency association and community organizations outreach activities that offer both visibility for the Member and opportunities to receive constituency feedback• Assist with Member’s constituent correspondence• Liaise with Member’s Ottawa Office• Liaise with House of Commons department and Member’s Ottawa office to ensure smooth running of constituency office

A global, multi-disciplinary leader specializing in one to one data driven communication, supplychain management and online marketingRolev Responsible for day to day client managementv Collaborated with each client to establish target goals and objectivesv Voice of client, with internal stakeholdersAccomplishmentsv Managed 730k in print and distribution revenue for key accounts, for example Owens Corning, M & MMeat Shops and L’Orealv Worked on Marketing campaigns with clients and provided strategic recommendations to driverevenuev Provided business solutions to clients as well as offered ideas/ methods of increasing revenuethrough unique marketing programs. Example – developed online loyalty program to reside onwebsite for Owens Corningv Assisted in negotiating 3 year contract to print and distribute all of Ernst & Young’s print collateral

Supplier of Industrial Fasteners to Furniture Industry and Manufacturing SectorRolev Developed and sustained relationships with our suppliersv Responsible for sourcing competitive cost efficient products for our client basev Assisted in department training on new productsAccomplishmentsv Responsible for managing Inventory levels for key accounts without any cuts and was able to findcost effective solutions during customer inventory spikes.v Managed 2 million dollars of “Vendor Managed Inventory System” for major accountsv Played a role in increasing revenue for several key accounts for example built major businessFurniture account from $60,000 annually to $225,000v Built new business and managed existing relationships with major corporations including Global andSteelcase

Primary role was to preserve, enhance and grow the existing client base, while managing several keyaccounts simultaneously.Rolev Established and developed new clients through outside salesv Negotiated sales contract terms with clientsv Sold satellite business music and sound equipmentv Assisted clients in the development of advertising campaigns to integrate with our servicesv Liaison with clients and affiliates throughout Canada and the US to complete installationsAccomplishmentsv Conducted training seminars for affiliate offices on new productsv Won the national BOSE Corp. award for most sales in 2004v Achieved the second highest sales figures for Ontario division in 2004v Managed several national accounts i.e.: Winners/Homesense, Shoppers Drug Mart, Golf TownCHUM Satellite Services – Account Co-ordinatorv Prepared and distributed sales contracts to clientsv Processed work orders, followed up with post sales calls & verified invoicesv Liaison with clients and affiliates throughout Canada and the USv Maintained clientele databaseCHUM Television Sales & Marketing - Account Co-ordinatorWorked with the Retail Sales department for 4 years and was responsible for assisting SalesRepresentatives with all sales functions. Also worked with the New Business Development team withinthe CHUM Television office.v Preparation of sales & research presentations in powerpointv Reconciliation of media scheduling, bookings and invoicingv Maintained clientele databasev Liaison between traffic, accounting and promotionsv Responsible for investigating and tracking media buy discrepancies.