Jennifer Cantrell Email and Phone Number

• Coordinates and monitors field support projects from initiation through delivery.• Serves as liaison between the company and customer to ensure all implementation requirements and targets are met.• Serves as liaison between technical and non-technical departments to ensure all targets and requirements are met.• Ensures technical projects are completed on schedule.• Creates, updates and maintains all implementation calendars.• Monitors and tracks all escalated issues to resolution.• Assists in the implementation of project management tools and methodologies.• Assists in the creation of standard templates for project management deliverables.• Provides mentoring and support to other project managers in dealing with project management issues for assigned projects.

• Manage conversion team working on multiple projects at one time with use of project plan & periodic status calls.• Assist Community & Mid-Tier financial institutions with all items related to a core conversion.• Maintain knowledge of Core product releases & enhancements.• Daily use of Microsoft Office products (Word, Excel, Office). • Knowledge of Microsoft Project.

Current: Since March 2014 doing core conversions for SilverLake & CIF 20/20.Prior: Assist mid-tier & community banks with the implementation of a compliance-driven server-based lending platform system (OnBoard Loans) that integrates with the Core product (IBM Power system-based core products – SilverLake & CIF 20/20).• Prior implementation of AS400-based lending platform (StreamLine Loans).• Manage multiple projects at one time with use of project plan & periodic status calls.• Train bank personnel on the use of the system based on their Lending environment. • Instrumental in the creation of the Loan Installation plan for current product installation including processes, procedures & checklists.• Maintain knowledge of Core product releases & enhancements.• Maintain knowledge of the changes to the rules and regulations of lending industry. • Daily use of Microsoft Office products (Word, Excel, Office) and Cisco WebEx. • Knowledge of Microsoft Project.

• Supervised 4 individuals while performing daily loan operation duties. • Processed all types of loans including consumer, commercial, real estate & secondary market. • Assisted loan officers & Abstract Companies in timely and accurate closings. • Worked with the loan operations department staff to streamline all loan operations functions. • Created and maintained a procedure manual of the daily loan operations functions. • Daily use of Information Technology Inc (ITI), Bankers System ARTA. • Daily use of Microsoft Office products (Word, Excel, Office).

Performed all tasks involved in running a branch banking facility.• Managed two branches one being an in-store facility. • Supervised five people.• Approved and processed consumer and real estate loans. • Secondary market loan officer, underwriter and processor. • Worked closely with Abstract Companies to ensure timely and accurate loan closings. • Daily use of Jack Henry, Harland Financial & Loan Prospector Software. • Daily use of Microsoft Office Products (Word, Excel, Office).