Jennifer Castillo Email and Phone Number

⬧ Administer background checks and facilitate onboarding processes for new hires using the applicant tracking system (ICIMS) and human capital management tool (Workday).⬧ Employ effective communication through email and text messaging platforms (Outlook and TextRecruit) to guide candidates and new associates through the recruiting process.⬧ Ensure the smooth execution of the staffing process for the field organization within the Talent and Staffing Center initiative, maintaining alignment with documented steps and agreements for both candidates and the business.⬧ Provide valuable support to the full-time stores recruiting coordinators as needed.

⬧ Facilitated positive candidate experiences by coordinating interviews and supporting the talent team in sourcing projects for new candidate acquisition.⬧ Collaborated with the CEO and other recruiters to achieve ambitious hiring goals. ⬧ Played a key role in building out the Lever ATS instance, identifying and implementing efficiencies to enhance the recruiting flow.⬧ Conducted ad hoc tasks, including coordination of offsite and onsite events, office management, and providing support for onboarding/offboarding processes and the executive team.

⬧ Helping to organize the site each day for that day’s testing needs⬧ Managing the testing schedule for the day and making sure the other staff are aware of the workload⬧ Intake as they arrive for their appointments - check ID, confirm when test is complete⬧ Keep an inventory of testing kits, supplies, and order more as needed⬧ Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly environment

⬧ Spearheaded daily operations by supporting the continuous delivery of excellent services and care by staff and physicians.⬧ Triaged calls and patient inquiries and meticulously scheduled patient appointments and procedures.⬧ Maintained an impeccable office organization to support efficiency, professionalism, and performance objectives.⬧ Cultivated partnerships with various doctor offices, imaging offices, and all other professional organizations.⬧ Processed and reconciled payments, verified insurance benefits, liaised with the billing company, and collected copayments. ⬧ Streamlined operational efficiencies by providing treatment plans to patients based on insurance benefits and patient status. ⬧ Facilitated admission and discharge processes by closely monitoring changes in patient conditions and vitals.⬧ Communicated with patients to resolve clinical, financial, and operational issues in a timely and professional manner.

⬧ Conducted orientation for new clinical staff and performance evaluations to monitor progress and productivity.⬧ Supervised clinical staff, ensured adequate coverage, and executed employees’ annual PTO/Performance Appraisals.⬧ Instrumental in facilitating the Ortho Dept’s 3 Epic Live Transitions.⬧ Oversaw the logistics for patient intake such as charting vital signs and documenting medical and surgical histories.⬧ De-escalated customer issues and grievances with proven conflict mediation and problem-solving abilities.⬧ Assisted physicians during suture placement, wound debridement, preparations of injections and injection site, cast removal, suture & staple removal, and phlebotomy procedures for PRP.⬧ Sterilized instruments and disposed of contaminated supplies in adherence to OSHA and company policies.⬧ Monitored office inventory by checking expiration dates to maintain optimal supply levels and order medical supplies.⬧ In charge of ordering radiology imaging, fitted patients with DME, and provided counseling on the proper usage of DME devices.⬧ Orchestrated daily scheduling and managed the logging system for the refrigeration of medications and crash cart.⬧ Optimized document filing retention and storage systems for documentation adhering with HIPPA, OSHA, JCAHO regulations.

Chiropractic/Pain Management ⬧ Met incoming patients with a professional approach and provided friendly, knowledgeable assistance and direction.⬧ Performed preliminary physical tests, took blood pressure, weight, temperature, and accurately recorded patient history.⬧ Directed all daily patient referral and intake operations providing direct oversight of the prior - authorization process.⬧ Trained new employees, taught treatment procedures, and ambulated patients from one location to another.⬧ Scheduled patients for NCV/EMG testing, HRV/Vascular testing, and Mohs surgeries.⬧ Recorded and transcribed medical dictations into medical files for proper maintenance and adherence to HIPAA guidelines.⬧ Supervised and educated patients on rehabilitative, at- home self – care, and postural exercises, and the use of physiotherapy equipment.⬧ Provided administrative support by making copies, organizing documents, creating documents, new patient registration, verifying appointments, preparing charts pre-admission, securing consent forms, and updating schedules.⬧ Assisted in excisional surgeries, administering local anesthesia and immunization injections, drawing blood, collecting and preparing lab specimens, chemical peels, performed laser TX on patients with psoriasis, vitiligo, or acne, and prepared

⬧ Met incoming patients with a professional approach and provided friendly, knowledgeable assistance and direction.⬧ Performed preliminary physical tests, took blood pressure, weight, temperature, and accurately recorded patient history.⬧ Directed all daily patient referral and intake operations providing direct oversight of the prior - authorization process.⬧ Trained new employees, taught treatment procedures, and ambulated patients from one location to another.⬧ Scheduled patients for NCV/EMG testing, HRV/Vascular testing, and Mohs surgeries.⬧ Recorded and transcribed medical dictations into medical files for proper maintenance and adherence to HIPAA guidelines.⬧ Supervised and educated patients on rehabilitative, at- home self – care, and postural exercises, and the use ofphysiotherapy equipment.⬧ Provided administrative support by making copies, organizing documents, creating documents, new patient registration,verifying appointments, preparing charts pre-admission, securing consent forms, and updating schedules.⬧ Assisted in excisional surgeries, administering local anesthesia and immunization injections, drawing blood, collecting andpreparing lab specimens, chemical peels, performed laser TX on patients with psoriasis, vitiligo, or acne, and prepared

-Solving installation, configuration, & connection problems related to their Internet connections-Provide customer & technical service, website support, & troubleshoot software -Assist customers with billing inquiries/payments & schedule technician appointments-Suggest promotional offers to customer