Jennifer Cavanaugh

Jennifer Cavanaugh Email and Phone Number

Results Oriented Leader | Driving Customer success, onboarding, and training @ Paytronix
Bedford, MA, US
Jennifer Cavanaugh's Location
Bedford, Massachusetts, United States, United States
Jennifer Cavanaugh's Contact Details

Jennifer Cavanaugh work email

Jennifer Cavanaugh personal email

Jennifer Cavanaugh phone numbers

About Jennifer Cavanaugh

A detail oriented leader with over 15 years of experience in enterprise software training, sales enablement, and client onboarding. Demonstrated success in developing, building, and implementing scalable education programs to drive growth and enhance the customer onboarding experience. Possesses exception written/ verbal communication, organization, and problem-solving abilities.• Proven track record in assembling high performing teams, establishing key performance metrics, and fostering collaboration and innovation.• 500% revenue increase over 6 years.• Recognized for leadership skills, strategic thinking, and entrepreneurial spirit.I am passionate about creating an exceptional customer experience and ensuring that our teams are equipped with the knowledge, skills, and tools to achieve successful outcomes.I have accelerated onboarding timeframes, implemented certification programs, and assessed program effectiveness by using surveys, assessments, continuing education, and self-sufficient learning tools. I have also worked with internal and external partners to drive customer success outcomes, increase renewal rates, enable higher product adoption, and improve customer satisfaction. Additionally, I have provided strategic leadership and direction on new initiatives and advocated for customer needs and goals. I am an innovative change agent with expertise in organizational planning, thought leadership, strategic planning, and operational efficiencies.

Jennifer Cavanaugh's Current Company Details
Paytronix

Paytronix

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Results Oriented Leader | Driving Customer success, onboarding, and training
Bedford, MA, US
Website:
paytronix.com
Employees:
279
Jennifer Cavanaugh Work Experience Details
  • Paytronix
    Paytronix
    Bedford, Ma, Us
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  • Paytronix
    Customer Success Manager
    Paytronix May 2024 - Present
    Newton, Ma, Us
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  • Butterfly Network, Inc.
    Global Commercial Enablement Director
    Butterfly Network, Inc. Jan 2022 - Aug 2023
    Burlington, Massachusetts, Us
    Responsible for the development of an overall training program for our customer facing teams across marketing, clinical and operations. This includes developing and sustaining an ongoing training program to better enable our customer facing teams to deliver an exceptional customer experience. • Reduced customer-facing team onboarding to under three months by developing graded competencies, certification programs, simulations, and learning plans. • Established metrics and key performance indicators (KPIs) for assessing the impact and efficacy of training programs.• Responsible for developing over 50 learning curriculums for Butterfly Network’s clinical products, use cases, and software required to support the commercial division, including sales, client experience, marketing, and international sales.• Responsible for implementing comprehensive short- and long-term learning strategies and tactics. These strategies are aimed at efficiently supporting the onboarding, knowledge/skill development, deployment, and continuous training of the organization SME’s in a scalable and collaborative manner.• Ensured ongoing training and development met current commercial needs and was delivered effectively using adult learning principles, gamification, instructional design principles, and by using a data-driven approach to ensure success.
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  • Casenet, Llc
    Associate Vice President, Client Education And Engagement
    Casenet, Llc Jan 2021 - Dec 2021
    Rockville, Maryland, Us
    Transformed business strategy for new initiatives and bore responsibility for customer satisfaction and onboarding. My central objectives revolved around delivering exceptional value to stakeholders while increasing product usage and increase customer retention. My daily responsibilities included customer advocacy to meet educational and customer engagement needs effectively while ensuring customer loyalty.• Leveraged data analytics and key performance indicators (KPIs) to monitor customer well-being, identify at-risk renewals, and develop action plans.• Worked with cross-functional partners to drive customer success outcomes to increase renewal rates, enable higher product adoption, improve client satisfaction, and reduce customer churn. • Developed and implemented programs to proactively ensure customer needs and retention are achieved, such as customer health scorecards, wellness checks, usage assessments, virtual training, training office hours, and eLearning demonstrations. These efforts resulted in >90% year CSAT and over 92% retention rate for 5 consecutive years• Managed employee engagement, performance evaluations, goal setting, coaching, talent management, resource allocation, project delivery, and budget management. Worked to ensure the team was a cohesive unit portraying characteristics of teamwork, quality, engagement, and humility.
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  • Casenet, Llc
    Director/ Sr. Director, Client Success And Training
    Casenet, Llc 2017 - Jan 2021
    Rockville, Maryland, Us
    Responsible for providing strategic guidance and oversight for design, development, and delivery of the customer journey. Strategic partner to clients by understanding specific needs and provided both upsell opportunities client satisfaction initiatives.• Assembled a highly effective team comprised of trainers, business analysts, and instructional designers. Provided guidance and mentorship to team members to ensure their alignment with current roles and expectations. • Responsible for the onboarding and new hire training to ensure team success. • Partnered with operational departments to identify knowledge gaps and created ad-hoc trainings for internal and external stakeholders. Training was instructor-led in person, virtual, and in eLearning format via LMS (Litmos).• Created and maintained resource plans, analyzed performance, budget proposals and financial needs for all engagements.• Expanded revenue growth year over year, starting with zero revenue and generated as high as $500,000, which has been a consistent milestone met.
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  • Casenet, Llc
    Customer Success And Training Manager
    Casenet, Llc Dec 2014 - 2017
    Rockville, Maryland, Us
    Responsible for talent acquisition and managing a team of a newly created organization whose mission was to ensure customer success within Casenet’s enterprise level application. • Designed and developed innovative and highly effective technical and applications-based training programs and instructional design materials to improve the effectiveness of customer onboarding.• Identified training needs, set training goals, and designed training programs through data-driven insights.• Developed and implemented partner training and programs fostering the education of clients in conjunction with product releases. • Established and implemented a new hire training program focusing on company scope, mission, and values and educating new employees on healthcare software application.
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  • Casenet, Llc
    Business Process Consultant
    Casenet, Llc Apr 2012 - Dec 2014
    Rockville, Maryland, Us
    Responsible for program management and assisting senior leadership in providing direction and recommendations for design, implementation, monitoring, and reporting of key internal and external initiatives. • Educated customers on new features and functionality of Casenet’s enterprise level software application. • Created supporting training materials and launch kit to provide to internal and external stakeholders to ensure retention of education. • Researched, designed, and implemented a customer portal leveraging use of Jira and Salesforce. • Reviewed business initiatives and met with key stakeholders to gain a complete understanding of procedures, identify improvements, and document change management initiatives.
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  • Paychex
    Business Analyst
    Paychex Nov 2010 - Apr 2012
    Rochester, Ny, Us
    Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement that continues a tradition of delivering excellence.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Represented sales and operational units on initiatives to ensure accountability, and goals/objectives are met. Facilitated the development of new strategic initiatives by maintaining relationships with key business unit partners. Partnered closely with Project Managers, IT Development, Project Champions, and Functional Management teams for project status, scope change, issues, risks, assumptions and constraints.Evaluated information gathered from multiple sources to reconcile conflicts, and distinguish user requests from the underlying true needs.Maintained relationships with key business unit partners, senior managers, and corporate departments to facilitate the development of new strategic initiatives. Prepared requirements documentation, test plans/scripts, design concepts, status updates, and issue/risk logs.
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  • Paychex
    Sales Representative
    Paychex Nov 2006 - Oct 2010
    Rochester, Ny, Us
    Presented products and services to final decision makers and end users within the prospect universe. Scheduled appointments and visited potential/current clients to secure referrals to end users. Prospected for new clients and new referral sources utilizing telephone, direct mail, seminars, current client visits, or other local marketing programs directed by Sales management. Analyzed the customer needs and interests, determining which products are appropriate and referring to appropriate party when necessary. Expedited the resolution of customer problems or complaints.
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  • Paychex
    Analyst Iii
    Paychex Feb 2005 - Nov 2006
    Rochester, Ny, Us
    Proactively identified, communicated, and advocated divisional efforts so business units can realize additional efficiencies.Developed cost benefit analysis on company initiatives and managed the implementation of initiatives.Analyzed monthly initiative progress reports to identify potential risks to a project’s completion.Facilitated bi-weekly meetings regarding project status to senior management.Coordinated division involvement on projects and initiatives involving Product Management.Served as a liaison between Product Management and IT.
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  • Paychex
    Supervisor
    Paychex Jun 2004 - Feb 2005
    Rochester, Ny, Us
    Provided leadership and development of staff that included ongoing training and career development.Participated in hiring process, completed performance appraisals, trained staff in all departmental procedures and processes. Assisted in development of an annual business plan and budget.Ensured quality service was provided to internal customers.Developed policies and implemented new procedures to enhance productivity and efficiency.Assigned technical business unit requests to appropriate resources and ensured business unit requirements were met.
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  • Paychex, Inc
    Technical Solutions Advisor
    Paychex, Inc Dec 2002 - Jun 2004
    Provided analysis of complex business needs and developed integrated solutions using MS Access.Worked with business units to identify processes, software needs and requirements.Provided direct technical support to business unit management through identification, review, and implementation of system and enhancements.Provided coordination and leadership supporting the interaction of business units with IT support organization.
  • Paychex, Inc
    Marketing Coordinator
    Paychex, Inc Jan 2000 - Jan 2002
    Developed and managed MS Access database utilized in Sales/lead tracking, costs analysis and quarterly payments for Business Development Partner Program. Provided division level reporting and analysis of specific Business Development programs focusing on revenue, products sold, and customer purchasing.Provided research support for Business Development opportunities.Collected and analyzed data/information related to specific product development within market segments.Run ad hoc queries and reports to provide analysis in response to management requests for information.
  • Paychex, Inc
    Marketing Administrator
    Paychex, Inc Nov 1999 - Dec 2000
    Coordinated competitive information that is utilized in developing long and short term advertising and marketing strategiesAdministered various projects involving new payroll options and plans to be implemented for current and prospective clients.Assisted in designing and maintaining management level presentations. Provided sales leads and client information.

Jennifer Cavanaugh Skills

Salesforce.com Process Improvement Analysis Training Delivery Building Relationships Healthcare Information Technology Webex Payroll Training Budgeting Microsoft Office

Jennifer Cavanaugh Education Details

  • State University Of New York At Fredonia
    State University Of New York At Fredonia
    Business Administration In Marketing

Frequently Asked Questions about Jennifer Cavanaugh

What company does Jennifer Cavanaugh work for?

Jennifer Cavanaugh works for Paytronix

What is Jennifer Cavanaugh's role at the current company?

Jennifer Cavanaugh's current role is Results Oriented Leader | Driving Customer success, onboarding, and training.

What is Jennifer Cavanaugh's email address?

Jennifer Cavanaugh's email address is jc****@****llc.com

What is Jennifer Cavanaugh's direct phone number?

Jennifer Cavanaugh's direct phone number is +178135*****

What schools did Jennifer Cavanaugh attend?

Jennifer Cavanaugh attended State University Of New York At Fredonia.

What skills is Jennifer Cavanaugh known for?

Jennifer Cavanaugh has skills like Salesforce.com, Process Improvement, Analysis, Training Delivery, Building Relationships, Healthcare Information Technology, Webex, Payroll, Training, Budgeting, Microsoft Office.

Who are Jennifer Cavanaugh's colleagues?

Jennifer Cavanaugh's colleagues are Emma Mcpoland, Paul Krumwiede, Hillary Hadley, Eryn Mcguinness, Jacqueline Thornton, William Nash, Donald Fairbanks.

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