Jennifer Cesaro Email & Phone Number

San Diego, California, United States

Maintain relationships between the bank and the facility vendors, ensuring that all requirements are met, from contract execution and insurance to service levels and invoicing.DAILY AND ONGOING DUTIES • Collaborate with the vendor during the vendor onboarding process • Coordinate the vendor contract lifecycle • Conduct vendor business review meetings • Review and process facility vendor invoices• Assist in budget planning and projections• Involved with facility closures and moves • Knowledge of facility work order systems• Manage various facility services such as beverage programs, EV Charging Stations, Shred services, and copier servicesPROJECTS • Spearhead small ad hoc projects within the Corporate Real Estate Facilities Dept• Assisted in drafting the RFP documents and in the selection process for Janitorial and Facility Route Maintenance vendors• Analyzed the parking situation at each facility to determine where costs could be cut due to underutilization• Reviewed the drinking water source at each office, and to keep up with the green initiative, was able to reduce the number of water bottle dispensers by 70%• Assisted Facility Manager in creating the budget based on estimated annual increases

Greater San Diego Area

Acted as the main liaison between the clients and project team to ensure that key stakeholders were well informed and all needs were being met. • Managed projects from the planning phase through implementation• Monitored projects regularly to keep them on budget and moving efficiently through objectives• Established and maintained positive client relationships through proactive communication• Coordinated internal resources for the flawless execution of projects• Managed scheduling and capacity across a team of 10+ offshore Web Developers• Obtained project requirements and managed client expectations with detailed estimates and timelines• Generated comprehensive monthly client billing summaries• Communicated project status updates to clients on a regular basis• Lead the Quality Assurance team and performed secondary and final QA to ensure projects met scope prior to sending to clients• Implemented systems which helped streamline business processes, to support a more than doubling of the active client list and a significant expansion of the companies roster of full time employees

Greater San Diego Area

PRODUCT MANAGERResponsible for leading cross-functional teams in delivering high quality products and services to meet the client’s expectations. • Coordinated efforts with the printer and fulfillment house to implement all new marketing campaigns• Conducted periodic research to identify potential competitors and compare their strategies and product offerings to those of our product • Prepared weekly service level reporting and held meetings with the clients to review the results• Composed and regularly modified product retention scripts to ensure that the customers’ questions and concerns were being addressed by the call center reps• Created comprehensive training materials for each of the products and conducted training sessions with the call center managers • Headed up a product fair for the call center reps which helped to increase product knowledge and job motivation• Performed Quality Assurance and User Acceptance Testing on the product websites to confirm that everything was running properly and that it generated a positive user experience • Drafted all of the customer transaction emails that were either generated through the website and/or the customer service teamDAILY OPERATIONS AND SALES SUPPORTManaged the day to day operations involving customer experience and assisted the sales team with new client onboarding efforts. • Managed the Issue Resolution team which was responsible for researching and addressing customer issues • Conducted daily operations meetings with the team that housed the customer database• Assisted with new client onboarding• Analyzed all new marketing materials and webpages to ensure that they met the requirements set forth by the credit bureaus and suggested changes if those requirements were not met• Interfaced with the credit platform that processes the credit requests to confirm that all orders went through and met the expected service levels

Greater San Diego Area

Coordinated the planning and setup of all projects related to running successful tradeshows and local promotional events for the purpose of increasing product awareness. • Supervised and managed 5 or more event staff• Planned and executed local promotional events• Coordinated projects, from beginning to end, that resulted in an at least 100% increase in sales in the relevant key markets following the events• Responsible for each phase of designing, coordinating, planning, and running the company exhibit at major industry tradeshows (CES, Digital Life, AAHPERD)• Worked closely with the company’s PR agency in creating and delivering the most appropriate messaging to press and media• Developed a micro-marketing plan, including an in-house direct mail campaign.• Followed up closely with, and measured the success of, events, promotions, and tradeshows, by analyzing the sales data in relevant areas• Continually researched new industries, such as fitness and health, as possible avenues for future promotions and advertising campaigns to create product awareness and new distribution channels

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Kinesiology And Exercise Science