Responsible for the testing, development, basic personalization and administration of human resources system department and projects. Accountable for meeting all professional standards for human resources systems development and implementation(s). Develops project plans, handles minor and major problems and non-routine situations by determining the approach or action to take and interprets guidelines, procedures, policies, and practices. • Act as subject matter expert resolving issues related to systems integration, compatibility and multiple platform integration and implement corrective actions to achieve successful resolution of functional issues• Develop project plans, work assignments and target dates for assigned projects; regularly communicate project status to a cross-functional team including senior management • Manage and execute business processes including, Benefits, Compensation, Year End, Performance and Safety Trainings• Ensure tools and systems are in place to enable improved human resources analytics and transaction processing including employee life cycle administration, database table management and data entry pertaining to employees• Manages and prioritizes the Oracle Service Request Log with work assigned to the Oracle IT group• Responsible for meeting all professional standards for human resources systems development and implementation(s)• Manages the process and system documentation for HR Applications and systems security; ensures all HR Responsibilities are assigned to the appropriate employee based on their job duties• Manage the reports, graphs, charts and statistics in support of human resources operations, as requested• Promotes proactive approaches using HRIS to solve business needs/problems, enhances the understanding and acceptance of the HRIS capabilities by directing, researching and resolving HRIS problems, unexpected results, or process flaws and recommends solutions or alternate methods to meet requirements

• Lead a team which executes our major processes including Benefits, Compensation, Year End, Performance and Talent Management. The team serves as the central point of contact for internal customers • Manage the learning program which includes system functionality, enhancements, class assignments and trouble shooting• Mentor and coach the team. Evaluate their performance by identifying strengths and opportunities • Train and educate the 15 offsite Service Center Representatives. This team handles calls from employees at the bank on questions related to payroll, system navigation, open enrollments, etc.• Manage relationships with vendors who provide software solutions for the HR Department• Collaborate with the Centers of Excellence (COE) Leaders to maintain and enhance the HR systems governing Timekeeping, Benefits, Compensation, Performance and Talent Management • Have an intimate knowledge of the system to advise COE Leaders on how to best use the system for their processes• Design, implementation, application support and maintenance of the HR systems• Work with the vendors and IT to expand system capabilities for a unique solution• Define business requirements and formalize into a clear and coherent request. Coordinate efforts with internal and external resources to drive completion

• Served as the administrator and vendor manager for the timekeeping system, Kronos• Collaborated with the vendor, NorthgateArinso, and the business on the Performance Management and Talent Management processes to utilize the system for an exceptional user experience• Implemented the Competencies program from a system perspective. Worked with both internal and external customers to drive completion of the project • Evaluate, test and implement all system changes requested within the Performance Management, Talent Management and Competencies modules to ensure the processes were successful• Team Fifth Third is a referral program for internal customers. They receive incentive when referring Fifth Third Bank products to external customer. Maintain, process, report and update the Team Fifth Third referral system• Led a monthly conference call to train internal customers on the Team Fifth Third process and program• Managed the internal audit processes of Sarbanes Oxley by facilitating the testing process and results for the department• Assisted with the implementation of Kronos. Led the training and reporting functions of the system • Processed Incentive payments for the Line of Business through an internal system

• Maintain, manage and market foreclosed bank owned properties• Act as a liaison between the management companies we use to market the properties, the foreclosure department, the claims department, realtors, title companies and closing attorneys • Evaluate the Broker Price Opinion (BPO) and Appraisal to recommend a list price for each property• Negotiate final sales price with the realtor and buyer• Present listed properties to senior management for approvals due to charge downs• Input weekly updates into the system as to the status and activities on each property• Summarize daily the total number of foreclosed properties and outstanding amounts of debt due to the bank, which include outstanding properties located in our affiliates (17) for upper level management status meetings• Create a weekly report on the status on my properties