Coordinate the fulfilment of service contracts by communicating with clients to identify and confirm details for the eventsMonitor project progress and/or propose solutions and additional services not originally identified in the contract based on proactive discussions with client; negotiate costs and terms of servicesEnsure ongoing communication with clients and team to identify and accommodate changing needsServe as on-site client contact to ensure implementation and completion of all details of contract, including issue resolution to ensure customer satisfactionDevelop ongoing client relationships to foster future business opportunitiesMaintain documentation through detailed reports to track expenditure and room accommodation

• Provide fleet training to new crew (A330)• Enhanced Passenger Relations (PD91/PD19) to both new and current crew

Conduct service in Suites, First Class, Business Class, Premium Economy and Economy class to ensure optimal passenger satisfaction while upholding safety and security requirementsLead and supervise non-ranking crew in Business Class, Premium Economy, and Economy classMake inflight announcements in English and Mandarin

• Resumed flying duties in March 2014, after 4 months training• Duties and responsibilities as stated in earlier experience as Cabin Crew

• Responsible for the delivery of consistent in flight service excellence while ensuring the comfort, safety and security of passengers on board• Guiding and mentoring new colleagues• Adept at working in a fast paced environment, with limited resources • Confident and competent in handling various difficult interpersonal situations • Highly capable of working independently, as well as within a team to achieve efficiency• Acquired effective interpersonal skills and adequate situational awareness• Trained to deal with a wide variety of emergencies

• Responsible for the smooth coordination and supervision of Guest Relations and Housekeeping departments to ensure that services are delivered with the aim of exceeding guest expectations and in accordance with standards and procedures• Coordinates with respective departments to ensure rooms are in order to guests' requirements • Respond to guest feedback and give positive commitment to continuous improvement of product and performance• Maintain efficient administration within department, preparing and submitting GRO monthly roster, collating guest feedback forms, and operational reports on time• Lead and guide Guest Relations Officers to maintain high morale and continuous improvement for them

Advertisement sales; booking of ad space in main papers and in Classifieds sectionAssisting customers in the drafting/ translation of their advertisement copiesProviding assistance to customers in the design of their advertisementsCopyvetting of advertisementsHandling enquiries

MarketingAssisting the Marketing Communications Manager in execution of all marketing communications related matters Planning and execution of marketing activities and events initiated by the Hotel. Producing media releases, Hotel’s advertising materials and bi-monthly in-house publications, official invitations, in-house guest letters and circulars.Customer Relationship ManagementEnhancing guest relations – Monitoring and replying of all guest feedback letters/comment cards.Initiating and maintaining relationship with the mediaMaximise Hotel’s publicity and awareness via establishing good rapport with the media; handling press enquiries, media coverageCoordinated community projects and sponsorship eventsOperations ManagementProviding support to Sales & Marketing as well as Food & Beverage Departments to drive and enhance related activities and promotions.Organising Hotel’s events, press conferences, media luncheons for food promotions as well as gala dinners attended by ambassadors, ministers and other high profile delegates.Monitoring and updating of Hotel’s websiteHotel Rebranding Assisted the management in the planning and execution of the rebranding exerciseLiaised with corporate office (Meritus Hotels & Resorts) and sister properties (Meritus Negara & Marina Mandarin Singapore) on the execution of various phases of the exercisePrepared the text for press releases and various marketing vehiclesLiaised with advertising agencies on the layout of marketing collateral