• Serve as a key liaison for clients, consultants and internal teams to build and continue strong relationships and implement benefit solutions and valuable pharmacy health programs• Oversee the execution of complex and multi-level relationship engagements• Work with internal and external teams to identify growth opportunities and onboard/implement new downstream clients• Responsible for the overall maintenance of a successful and lasting client relationship • Achieve goals using playbooks, strategies and operating principles• Distill difficult-to-understand ideas and processes to their basic elements allowing people to grasp complicated concepts and implement without errors• Handle escalated items that required critical conversations for improved outcomes

• Oversaw team of eight account executive servicing a client base value exceeding $700M in revenue representing 68 clients• Acted as trusted leader, advisor and solid negotiator to ensure clients received competitive agreements, progressive pricing, valuable programs and honest analytics• Communicated goals, operating principals, playbooks and strategies• Responsible for the overall growth and maintenance of successful and lasting client relationships for employers, TPA, Taft Hartley, and health plans • Garnered trust and unsolicited support from clients and one large example client noting to my leadership, “Jennifer is a game-changer”

• Provided best-in-class service for over 16 clients generating over $42M in revenue - OptumRx Altus Award – 2018 for high performance and achievement - OptumRx Altus Award – 2017 for high performance and achievement• Worked with multiple client relationships (administrative and C-suite) to implement PBM products, PBM services, customized plan designs and clinical programs that drove cost savings• Attended client on site meetings, finalist presentations and consultant relations meetings• Collaborated with marketing, underwriting and product teams• Sought to understand and mitigate issues and concerns and provided guidance to retain clients while meeting the OptumRx retention, financial profitability, and NPS goals

• Manage trend and retain large Medicaid / Medicare book of business and work with all levels of the organization to implement customized pharmacy benefit designs. • Analyze financial statements, activity reports, and other trend performance data to measure financial impact to client and internal margin retention.• Establish and implement Sales and Account Services departmental objectives, goals and best practices.• Direct and coordinate activities of staff and departments concerned with the sales processes, implementation, and client solutions. • Build solid and trusting relationships with internal and external colleagues.• Use relationship management models and project management models to achieve best in class sales and account management. • Manage staff; prepare work/ task lists; and assign specific duties while tracking the items to ensure timelines are met. • Train and develop account managers.• Work with advisors to provide market forecasting and creative solutions/ recommendations to identify and reduce cost drivers. • Manage to the clients’ contracts and performance guarantees and ensure guarantee-payouts are minimized.