Jennifer Chisam Email & Phone Number

Allen, Texas, United States

In addition to my other responsibilities, I process all incoming invoices from our contracting vendors. I provide efficient processing of payments and maintain each client’s paperwork, ensuring invoices are processed without interruption. I keep vendor records up to date and compliant with state requirements. When I took over the position, I cleared a backlog of over 100 past due vendor payments and re-established positive communication with our vendors.

Allen, Texas, United States

In my current position, I manage a caseload of 500 clients across Texas, serving as the primary contact for all client issues, questions, and training.❖ I develop and maintain good relationships with all clients.❖ I created multiple training tools and exercises for my team, recently leading a company-wide customer service training class.❖ I am a skilled communicator and problem solver focused on continual improvement. I identify areas of opportunity and recommend solutions.❖ I make the employers feel comfortable while educating them on their responsibilities when conducting home enrollments.❖ I locate and correct gaps in our system (missing documents/ expired caregiver training) to ensure smooth payroll processing for all clients.❖ I serve as a temporary back-up to my direct supervisor and assist a team of 6.❖ I was chosen to represent Texas for a special project to improve our client database across all branches.❖ This year I was nominated for the company’s Presidential Award for Excellence which recognizes a handful of employees company wide for exceptional customer service and teamwork.

Primrose School of Chase Oaks is one of many Primrose Schools all over the United States. I was a teacher for the Preschool Pathways program, working with two- and three-year-olds. The bulk of my responsibilities included classroom management and providing meaningful interactions that promote growth and learning. I accepted this opportunity in a temporary capacity while Icontinued my career search in my new community.

Manhattan, Kansas, United States

While at Pawnee, I was responsible for the administrative side of our outpatient Alcohol and Drug program, Batterer’s Intervention Program, and those in our Adult Case Management services. I managed scheduling and intake paperwork for each client, while maintaining every client’s chart to comply with HIPAA’s standards.❖ I developed a more efficient transportation system that enabled our clients to participate in more treatment options.❖ As part of a two-person team, I digitized and converted over 7,000 paper charts into our client database in order to upgrade our system❖ I handled difficult situations and challenging clients efficiently and tactfully.

Manhattan, Kansas, United States

❖ I developed leadership skills by managing my peers’ schedules, maintaining a pleasant working environment, and completing extensive online training. I also took on a leadership role in the paint department by organizing the department bays and training other associates.❖ Working within the paint department, I worked with our outside vendors to create more effective and helpful displays including cross product merchandising following the department plan-o-grams.❖ I developed relationships with contractors and customers over the course of their renovations and became their associate of choice.