Provides executive leadership for strategic initiatives and operational deployment to drive sustainable growth and efficiency with focus in clinical operations, revenue cycle operations, business operations and customer support to ensure safe and effective care delivery with exceptional experience to patients across the US. Responsibilities also include developing and optimizing clinical staff planning and deployment strategies to increase patient outreach and enhance organizational growth.

Provided executive leadership for clinical operations delivery across all US service lines. Key responsibilities included operational optimization, meeting and exceeding service level agreements, and product optimization. The clinical operations team includes 400+ employees, tens of thousand of care providers, and $300M in expenses managed.

Provided executive leadership to oversee the creation and implementation of novel joint venture between a provider (North Memorial Health) and payer (Blue Cross & Blue Shield of MN). The Chief Executive Officer drives the creation and execution of strategic and operational plans to deliver on the joint venture’s aspirational goals of providing a better way to navigate healthcare and improve the customer experience while concurrently transitioning from a fee-for-service to value base payment model.

Provided executive leadership for the creation and execution of the vision, strategic and operational plans for the operating company comprising ambulatory and outpatient operations, including all clinic, ground ambulance, and air ambulance services. Responsibilities included oversight of day-to-day operations for more than twenty clinic locations including primary care, specialty care, and hospice services. In addition, this role was responsible for executive oversight of statewide ambulance services, including fifteen ground bases and seven air bases.

Provided executive leadership and oversight of day-to-day operations for on-campus and off-campus ambulatory clinics with focus on delivering consistent and exemplary patient experience, high quality clinical care, standardized and efficient clinical operations, and sustainable financial performance in a rapidly changing marketplace with evolving payer dynamics.

Provided executive leadership and oversight of day-to-day operations for system-wide ambulatory operations, including primary care, specialty care, and rehabilitation services, with the objective of delivering strategic plans and operational performance resulting in sustainable, profitable growth of ambulatory services and top decile performance in quality and service measures.

Direct day-to-day operations of the Office of Medical Affairs. Direct the efforts of professionals in functional departments that include Process Improvement, Clinical Analysis and Reporting, Patient Relations, Service Excellence, Medical Staff Services and Operations Support Services. Ensure alignment with Dean Health System’s Board’s strategic vision of a value-based, clinically integrated system committed to care delivery that is patient-centered, efficient, timely, effective, equitable and safe.

Direct day-to-day operations of the Office of Medical Affairs. Direct the efforts of professionals in functional departments that include Process Improvement, Clinical Analysis and Reporting, Patient Relations, Service Excellence, Medical Staff Services and Operations Support Services. Ensure alignment with Dean Health System’s Board’s strategic vision of a value-based, clinically integrated system committed to care delivery that is patient-centered, efficient, timely, effective, equitable and safe.

Drove planning, development, implementation, and evaluation of pay-for-performance programs and performance management activities designed to reduce practice variability. Provided clinical analysis and informatics supporting medical management priorities for clinically effective and cost-efficient care. Directed annual Healthcare Effectiveness Data Information Set (HEDIS) data acquisition, analysis, and submission activities.

Facilitated planning, development, implementation and evaluation of the clinical quality improvement, care management, and pay-for-performance programs. Ensured the retention of an excellent National Committee on Quality Assurance (NCQA) accreditation status.