Accomplished professional with expertise in numerous industries. Skilled in all facets of supporting leaders and clients to accomplish established goals and objectives. Instrumental in streamlining and improving processes, enhancing productivity, and providing quality customer service to help the general public with issues as needed. Technical proficiency in MS Office, Windows 10, and Windows XP.
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Human Resources CoordinatorWalmart Distribution Center Sep 2023 - PresentUnited StatesResponsible for assisting with the recruitment and placement of new employeesAssisting with the onboarding processSupporting the day-to-day HR functions of the organization.Assisting with PayrollResponsible for Time Administration -
Human Resources SpecialistSc Ddsn (Midlands Center) Aug 2022 - Sep 2023Clinton, South Carolina, United StatesResponsible for ensuring Regional Center employees are entering their working time and leave via SCEIS Central. Timely records time sheets in SCEIS/SAP submitted by staff who do not have access to SCEIS Central.Ensures schedules in employee's SCEIS record(s) are maintained with proper shift substitutions.Enters in shift differential for all shift differential eligible employees in a timely manner. Ensures working time is approved prior to shift differential being entered in SAP/SCEIS.Generates and reviews the missing time report, unapproved time report, unapproved leave report, time collision report and No Time recorded report. Takes action when necessary to ensure reports have been reconciled. Responsible for communicating unapproved time/leave or missing time/leave with supervisors and/or payroll coordinator. Ensures all missing time reports prior to closing of payroll.Train and assist employees with access to SCEIS Central. Monitors employee/manager time entry and approval to ensure it is being done in a timely manner. Notifies the agency time/leave coordinator of any potential access issues for managers, as well as employees who are missing the "MyTimesheet" tile on SCEIS Central. Provides guidance on password resets, log in help and related training as necessary.Assists Central Office Human Resources with administrative functions such as filing, scanning, making copies, and mail on an as needed basis.Attends all payroll and time/leave training on a regular basis. Stays abreast of all relevant SCEIS transactions as they relate to payroll and time/leave.Performed additional duties as assigned. -
Supervisor/Eligibility Coordinator IHealth And Human Services, South Carolina Department Of Sep 2019 - Jan 2022Laurens County, South Carolina, United StatesPerformed independently the routine and complex duties related to the job. Supervises Medicaid eligibility staff and manages workloads for the Laurens County LEP Offices. Develops, plans, implements, monitors, assesses, and coordinates eligibility activities. Supervisor will use their discretion as much as possible and will request supervisory intervention and guidance on an as needed basis. Responsible for managing employee time and attendance according to the S.C. Department of Health and Human Services (The Department) Time and Attendance Policy. In addition, specific job functions and responsibilities include: Directs, manages, coordinates communication, staff development needs and quality improvement efforts to ensure Medicaid eligibility employees are accurately determining Medicaid eligibility according to the Medicaid policy and procedures. Determines initiatives for ways to combine, consolidate and centralize the workflow within a region to maximize efficiency and in a way that will support the agency's restructuring plan for process improvement. Ensures standardized procedures for Medicaid eligibility staff. Provides continuous process improvement feedback on any job-related activities.
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Eligibility Specialist IiHealth And Human Services, South Carolina Department Of Aug 2018 - Aug 2019Laurens County, South Carolina, United StatesServes a Medicaid caseworker. Determines/re-determines Medicaid eligibility according to Medicaid policies and procedures. Verifies eligibility information provided by client using proper sources. Completes the required forms to render timely and accurate case decisions using appropriate payment category and by using federal and state regulations defined by Medicaid policies and procedures. Collects and accurately prepares case files and client history information and enters data in MEDS according to timelessness schedule indicated by Medicaid policies and procedures. Prepares reports. Provides external customer service to public by answering phones calls, returning phone calls within 24 hours and cleaning voice mail daily. Conducts client interviews (as needed) to clarify information and assists clients in verifying information. Provides internal customer service by working in harmonious and professional relationships. Performs emergency preparedness/shelter duties as assigned by supervisor. Attends meetings and training sessions. Makes and keeps schedules, completes tasks timely and reports to work timely.
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Eligibility Specialist IiHealth And Human Services, South Carolina Department Of Oct 2015 - Mar 2017Greenville, South Carolina Area Serve as Medicaid caseworker, providing services to members of the public by responding to requests for service or verification of eligibility according to Medicaid policies and procedures. Exhibit dependability and reliability to meet work schedules and deadlines in a timely and efficient manner. Read, interpret, and explain regulations, requirements, legal rights, and responsibilities to clients. Evaluate documentation provided by clients to determine if the client meets eligibility requirements based on Medicaid guidelines. Enter data and update automated records and files pertaining to client information. Ensure client information remains confidential except when needed to complete processing paperwork from the client with another department. Provide responsive, high-quality service to all members of the organization. Remain courteous, efficient, and positive in a fast-paced work environment.
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Economic Services Eligibility WorkerSouth Carolina Department Of Social Services Jan 2015 - Oct 2015Laurens, South Carolina Area Reviewed applications for eligibility for assistance, assisted and referred to help restore or improve customer financial stability. Verified and processed documentation to determine eligibility for SNAP and FI applications as submitted by the client. Identified those clients overpaid and actively sought to seek payment from the individual. Participated in training, supervisory, and educational meetings as required. Interviewed clients to verify personal, financial, and social information. Referred clients to other social and community service programs as needed. Prioritized workloads to ensure all clients were responded to in a timely manner and department goals were consistently met. Identify and document over payment's and make possible claims referral to Investigate/Claims unit or as directed; prepare summaries and supporting documents for Fair Hearings and attend hearings as directed. Provide services in accordance to agency policy and procedure. To ensure that Personal Identifying Information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data. Participate in training and supervisory meetings or staffings as required. Perform Red Cross shelter duty/services as directed; and perform related duties as required. -
Income Maintenance Caseworker/Fraud InvestigationCommonwealth Of Pa/Department Of Human Services Jun 2007 - Jul 2014801 Market Street, Philadelphia, Pa 19107 Prepared and analyzed reports regarding public financial circumstances to verify eligibility criteria and make a determination regarding benefits. Effectively communicated with individuals who have submitted information. Determined methods and procedures to gather essential information to compile and prepare documentation to support facts and make recommendations. Comprehended, selected, interpreted, and applied manual policies, procedures, and regulations to accurately complete duties as assigned. Submitted appropriate information and documentation as it pertained to fraud. Developed and maintained a case file for each potentially fraudulent case, documenting the precise nature and circumstance of the situation and what, if any, actions completed.
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Customer Service RepresentativeKeystone Health Plan East Jul 2006 - Feb 2007200 Stevens Drive, Philadelphia, Pa 19113
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Clerk Typist IiCommonwealth Of Pa/Department Of Human Services Sep 2002 - Jul 20064111 Frankford Avenue, Philadelphia, Pa 19124
Jennifer Coles Education Details
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Criminal Justice/Law Enforcement Administration
Frequently Asked Questions about Jennifer Coles
What company does Jennifer Coles work for?
Jennifer Coles works for Walmart Distribution Center
What is Jennifer Coles's role at the current company?
Jennifer Coles's current role is Human Resources Specialist.
What schools did Jennifer Coles attend?
Jennifer Coles attended Kaplan University.
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4ey.com, tigermail.auburn.edu, marketsource.com, cushwake.com
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Jennifer Coles
Skilled Interior Designer Working With Home Owners And Design-To-Build ProfessionalsManchester, Ma1littlebull.it -
Jennifer Coles
Brooklyn, Ny4gmail.com, aol.com, gmail.com, capitalaccesspartnership.com4 +121625XXXXX
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