Directly manage P&L and co-create strategy for US Public Sector - Customer Experience organization, a $2B annual revenue business with 620 resources. - Led seven-month project related to $65M drop in annual revenue from largest customer. Reduced affected employees by 45 through effective cost and resource management. Helped create internal opportunity program with HR to place all affected individuals and prevent any job loss.- Facilitate all VP to employee communication events: Town… Show more Directly manage P&L and co-create strategy for US Public Sector - Customer Experience organization, a $2B annual revenue business with 620 resources. - Led seven-month project related to $65M drop in annual revenue from largest customer. Reduced affected employees by 45 through effective cost and resource management. Helped create internal opportunity program with HR to place all affected individuals and prevent any job loss.- Facilitate all VP to employee communication events: Town Halls, Courageous Conversations, All Hands and co-host monthly Free Form (open mic) meeting with regular attendance ~100 employees- Enable the achievement of all US Public Sector P&L targets, three years in a row, through effective financial planning, resource management, and governance- Manage six operations employees who are trusted advisors to senior staff, sharing insights and metrics to help guide day to day operation and long-term strategy to all areas of the business Show less

Directly manage P&L and strategy implementation for US Public Sector Delivery organization’s $422M annual revenue with 540 resources.- Co-present, with VP of USPS, the quarterly business and financial results/forecast to SVP of CX Americas- Execute to quarterly P&L targets through close financial management and partnership with delivery leadership team, meeting nine of ten quarterly goals while in role- Influenced stakeholders across delivery, sales, finance, and operations, to… Show more Directly manage P&L and strategy implementation for US Public Sector Delivery organization’s $422M annual revenue with 540 resources.- Co-present, with VP of USPS, the quarterly business and financial results/forecast to SVP of CX Americas- Execute to quarterly P&L targets through close financial management and partnership with delivery leadership team, meeting nine of ten quarterly goals while in role- Influenced stakeholders across delivery, sales, finance, and operations, to build strong strategic partnerships and aligned strategies for the Region including fiscal and long-term planning. Show less

Manage Cisco's Advanced Services Shared COE and Practices Labor Pools, approximately $1B per year. Partner with business operations to create financially prudent business solutions to meet the growing needs of the advanced services division while managing a team of six employees.

Manage Systems Solution Vice President's development resources and expense budget. Analyze staffing mix and future talent requirements to ensure resources are available to meet growing needs of the business. Create business plans that meet expense targets and business goals simultaneously.