Jennifer Conejo Email & Phone Number

Heredia, CR

Compliance expert for Amazon Brand Managers and the Seller Central platform.- Analyze new listing category requirements and advise interested parties on Amazonterms of services (ToS) related questions and issues;- Ensure that all products meet customs clearance demands according to local law and listings are under the correct category and all documents are.

Estados Unidos

- Led strategic account management, overseeing client relationships and driving business growth. Had more than 50 clients in the dental industry. - Demonstrated leadership in developing and executing account strategies. - Perform Quarterly Business Reviews, this review included SEO, GMB and ROI numbers and statistics. - Maintain renewal/retention rate of.

• Responsibility for meeting operational and business goals set by the Head of Compliance
• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
• Part of the Project Management team. Help with internal projects and help to improve processes.
• Perform tasks related to Amazon compliance.
• Catalog senior expert with plenty of experience in Seller Central, catalog issues, feed files and category requirements.

• Extracts information from a variety of databases to prepare routine management reports and to conduct client research.
• Track monthly billing for invoicing.
• Communicate with appropriate internal groups regarding request status, problem resolution, and to obtain information necessary for request completion.
• Identify and resolve moderately complex problems for request completion.
• Pricing expert: price all of the products of the company. Process debits and credits.
• Pre-vetting for potential clients, verifying business name, address, publicly held, commercial address – prequal for membership.*VIP contact for JP Morgan Chase and Santander accounts. Be the main point of contact for.

• Build a customized Business Plan for the Seller. Adjust it each quarter to include any strategy that could help optimizing the business.
• Marketplace single point of contact, coach and business partner
• Review and assist with complex business analysis and issues
• Conduct deep dives and receive specific trainings to expand the Seller's business.
• Optimize sales performance
• Guidance launching Marketing and Merchandising campaigns.

• Help Amazon sellers with any kind of technical issues and questions.
• Direct communication between Amazon and the Sellers at the North America marketplace. *Team lead backup (Called Associate Advisor) *
• Help associates when they had questions, help them with their career and personal growth in 1:1 session every 15 days.
• Train and be mentor of new associates.

Costa Rica

• Content generator for TRT clients (hotels and Restaurants)
• Direct contact between clients and CEO.
• 3 Designers on charge. Involved them in content generations.
• Deep Dives in order to check how to develop good strategies for the team and for the clients as well.

Costa Rica

• Through Manpower.
• Select an engineer when a hardware issue came thru a ticket.
• Help engineers with any issue they faced, though phone calls or chats.Team Lead backup on January 2016.
• Managed a team of 9 people.
• Created Plan of Actions that helped the team to improve the metrics.
• Assist Quality Department evaluating calls from agents.

Heredia, Costa Rica

-Sales agent for the software they created, in charge of the sales process, including prospecting, preparation, approach the prospect, the presentation of the software, answering question, the closing and follow ups. This included Costa Rica and USA clients (by video calls)

Costa Rica

• Director of academic programs for foreign University and High School students. In charge of volunteering and homework translator.
• Assist students with any issues or questions, including medical or sickness, help with the Spanish, family issues, or help them organizing their trips all around Central America.

Técnico, Gestión Del Talento Humano

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