Jennifer Crack Email & Phone Number

Calgary, Alberta, Canada

Focused on bridging the gap between industry and communities in the planning and development sector, advocating for enhanced online services and integrating the customer voice into project work.Cultivated partnerships with organizations such as the Federation of Calgary Communities and BILD to support departmental objectives and improve services.Lead the Partners in Planning (PIP) program, providing planning education and opportunities to community members and fostering stronger… Show more Focused on bridging the gap between industry and communities in the planning and development sector, advocating for enhanced online services and integrating the customer voice into project work.Cultivated partnerships with organizations such as the Federation of Calgary Communities and BILD to support departmental objectives and improve services.Lead the Partners in Planning (PIP) program, providing planning education and opportunities to community members and fostering stronger connections between stakeholders.Actively involved in enhancing citizen-facing components, including the Development Map and notice posting boards, to ensure accessibility and transparency for Calgarians.Leverage insights and opportunities from affected parties and industry partners to drive continuous improvement and align services with customer needs and expectations. Show less

My role as Customer Coordinator was created to be a conduit between homeowners and the City of Calgary, and to represent their concerns when it comes to accessing planning and permitting services. My work is targeted at addressing specific issues facing homeowners in order to influence change within City processes. I am actively involved in making our services more streamlined, easier to understand, self-directed and online. Moving forward, my goal is to better understand our customers’… Show more My role as Customer Coordinator was created to be a conduit between homeowners and the City of Calgary, and to represent their concerns when it comes to accessing planning and permitting services. My work is targeted at addressing specific issues facing homeowners in order to influence change within City processes. I am actively involved in making our services more streamlined, easier to understand, self-directed and online. Moving forward, my goal is to better understand our customers’ needs by using my past experiences combined with the knowledge I can gain from reaching out to stakeholders, to help create a better system for homeowners. My projects include: Homeowner online application system, Calgary.ca/myhome educational tool, external engagement sessions, P&D's participation in Home Shows, and changes to the low density residential retaining wall process. Show less

Trained Planning Service Technicians on bylaws, polices, procedures and processesSubject matter expert for implementation of new Uses, polices, procedures and processesTrained file mangers and planning service technicians on new Land Use Designations R-CG & R-G/R-GmAttended public engagement sessions on secondary suites changes (CREB) and 2015 & 2016 Small Business Expo Advised on the SAIT Architectural Technologies Advisory Boards (2016-2018 term) Administered and trained… Show more Trained Planning Service Technicians on bylaws, polices, procedures and processesSubject matter expert for implementation of new Uses, polices, procedures and processesTrained file mangers and planning service technicians on new Land Use Designations R-CG & R-G/R-GmAttended public engagement sessions on secondary suites changes (CREB) and 2015 & 2016 Small Business Expo Advised on the SAIT Architectural Technologies Advisory Boards (2016-2018 term) Administered and trained Community Neighborhood Services members on Land Use Bylaw requirements for Community Associations (2016)Presented on business licensing requirements at a BusinessLink engagement session for small business owners (2016)Administered and trained departmental wide Land Use Bylaw Overview (2016)Presenter for Partners In Planning (2016) Show less

Front line/call center representation of the City of CalgaryLead backup (bylaw, call center)Research and execute bylaw reviews on Building Permits and Real Property ReportsSet up business licenses and conduct land use approvalsAdvanced Knowledge of LUB 1P2007, and internal computer programs Attended public engagement sessions on 2013 flood mitigation

Guided process of trades applications for contractors

Nutritionist

Studied Nutrition and Healthy Lifestyles

Architectual Technologist, Architecture

Activities and Societies: Women's Soccer Team

Pmp, Project Management