Jennifer Cuthbert Email & Phone Number

United States

Understanding Service Level agreements between clients, provide weekly reporting and metrics to clients Working with stakeholders to gather, test and finalize process improvements within our internal database Working with client and internal team to build out standard operating procedures Following up and tracking data issues and missing data for clients, escalating to stake holders on delays Pulling data from clients SFTP sites, performing daily audit to ensure automation is… Show more Understanding Service Level agreements between clients, provide weekly reporting and metrics to clients Working with stakeholders to gather, test and finalize process improvements within our internal database Working with client and internal team to build out standard operating procedures Following up and tracking data issues and missing data for clients, escalating to stake holders on delays Pulling data from clients SFTP sites, performing daily audit to ensure automation is working Managing client's data base/updating as necessary based off carrier’s feedback Show less

United States

Working with insurance adjuster and attorneys to ensure maximum recovery for clients Understanding and knowledgeable of state law, summary plan descriptions and third-party recovery Managing high call volume and responding to emails/faxes and returning customer calls within client's server level agreement Complying with HIPPA regulations, Information security policies and procedures, including required trainings and incident reporting

United States

Receptionist duties, answered/fielding incoming phone calls, greeted visitors and facilitated delivery of materials/courier services. Scheduled service of office equipment and maintained office supplies. Corresponded with agents, adjuster and customers regarding claim status Entered new jobs into database, assigned job numbers and distributed to estimators/program coordinators. Generation of reports for current and new jobs for weekly production meetings. Database… Show more Receptionist duties, answered/fielding incoming phone calls, greeted visitors and facilitated delivery of materials/courier services. Scheduled service of office equipment and maintained office supplies. Corresponded with agents, adjuster and customers regarding claim status Entered new jobs into database, assigned job numbers and distributed to estimators/program coordinators. Generation of reports for current and new jobs for weekly production meetings. Database management, including process flow and incremental updates Compliance with insurance industry guidelines and regulations, updated appropriate programs to meet insurance requirements. Show less