Jennifer Daigle Email and Phone Number

This role includes both discovery and development of projects within Sales and Service Business Development Team. With a strong focus on leadership, sound decision making & judgement, knowledge, planning, influence, negotiation and communication. Areas of project experience within this role EDI implementation, GDSN (Global Data Synchronization Network), SAP-OTC enhancements, Share Point-Flow creation, Product Labeling-SSCC 18 barcode, and B2C retail launch.

 Responsible for the Commercial Ingredient and Sports & Beverage Team that manages over 250 plus international and domestic accounts Responsibilities include managing inventory/forecasting for sales, pricing, invoicing, order entry, export documentation, overseeing delivery via vessel, truck and rail shipments.  Work with and support Denver and China based sales team with new customer account set up and Order to Cash training and processes  Developed excellent rapport with customers resulting in retained and increased business Main point of contact for both external and internal customers to support and provide solutions to meet company objectives  Facilitated communications among departments, plants, as well as with international customers to provide outstanding service and solutions  Manage 5 direct reports. Account-abilities include analysis and feedback of team metrics, quarterly and annual performance reviews, coaching, training and development plans (Success Factors) Responsible for managing export documentation and overseeing regulatory requirements with exporting dairy products Support sales and upper management team with operational objectives and service logistics to meet Business Development Strategic initiatives Support and actively participate in development phases of company’s transitions to SAP, Lean and Amber Road, Trace Gains, and CRM.

 Managed rewards program vendor relationships with airline, hotel, certificate and merchandise vendors. www.dinersclubus.com  Oversee relationships and contracts with our outside vendors, while handling escalated problems with internal and external customers Responsibilities include monitoring/assisting with order fulfillment, account management, problem solving, data destruction, procedure documentation, and vendor payables Managed certificate inventory levels and daily certificate fulfillment process for 2 million plus of physical inventory Minimize risk and loss Supervised team of 8 staff Develop and maintained productivity and quality standards for operations team  Perform monthly desk audits and assisted in business audits Work closely with Diners Club Marketing group to launch Club Rewards catalogs (Rewards Program won the Freddie Award 9 consecutive years) Coordinate the development and implementation of new products and services with Marketing, Systems and Development for service delivery while minimizing operational impact  Identify and implement process improvements and then work with systems/Ad Hoc departments to carry out the project implementation Motivate staff to support strategic plan, business initiatives and service goals Initiate technology and process enhancements to deliver continuous improvement for internal and external customers Assisted company managers in daily business operations and schedules  Provided quality service and formed trusted relations with internal and external customers  Highly focused on results and building a cohesive team environment  Support and actively participate in development phases of company’s transition to IBS from Mainframe and Establishment systems