Jennifer Danley Email & Phone Number

Cleburne, Tx, Us

Texas, United States

United States

Call Center Help Desk PC Technician• Receive calls from clients requesting assistance with PC related issues such as connecting to networks, VPNs, network printers, application load failure, network drives, and application installation.• Utilized remote desktop applications such as SCCM and Bomgar to assist callers with PC issues such as restoring or remapping shared drives, Outlook email issues, application installations, application assistance with how to utilized certain application functions such as setting meetings for Skype/Teams from Outlook. Assisted with file application association issues and browser related issues. • Assist callers with AD account issues such as locked accounts and resetting passwords.• Utilize applications such as Service Now to look up Knowledge Bases to assist callers with specific application issues or look up correct teams to route tickets for resolution. • Utilized PeopleSoft for assisting callers with questions regarding benefits and payroll issues with appropriate access or route tickets to Benefits, HR, and Payroll departments for further assistance. • Assist callers with remote access via VPN access with company issued PCs or access via Citrix applications on personal PCs.

Cleburne, Texas

Technology Manager• Manage company website: www.CMBW.biz• Set up and maintain small office and home offices with computers and connected peripherals on a home or business network for business purposes.• Connecting and configuration of 5-10 various company devices such as computers, printers and credit card payment terminals and mobile devices in 2 locations.• IT troubleshooting for computers, printers and network issues and errors.• Troubleshoot or assist with Microsoft Software issues such as setting up Outlook email accounts, converting MS Word/Excel docs to PDFs for printing and emailing purposes and assisting with special software settings. • Remote access via TeamViewer to assist and fix computer and software issues.• Manage and maintain company website and social media profiles (www.cmbw.biz)• Create flyers, cards and other publications for advertising via MS Word and Publisher

Dallas/Fort Worth Area

• Manage an area with 5 Hickory Farms stores in Fort Worth, Hurst & Arlington areas.• Recruitment and hiring of 5 kiosk managers and 20-25 PT employees for seasonal store locations.• Assist managers and supervised sales and product inventory at each location.• Assist store managers with supplies and POS cash discrepancies.• Responsible and supervise individual store sales goals and area sales goals via daily reports.

Arlington, Tx

Assisted Hockey Director with hockey programs for adults and children. Maintain registrations for leagues and players. Served as supervisor in general ice rink duties such as sales, service and maintenance. Also drove and maintained ice sheet with ice resurface/Zamboni machine.

Provo, Utah Area

Assisted hockey director with hockey program registrations, logged game stats for in house leagues, coach in house children's hockey programs and coordinated schedules with coaches, teams and players. Laid off in November 2008.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Activities and Societies: National Society of LeadershipDegree in Progress - Cloud Computing

Security It Associate, Information Technology

Activities and Societies: Online training in computer networking and security.Security IT Associate Student/Professional Development.

Bachelor Of Science (Bs), Parks, Recreation And Leisure Facilities Management

Education record