Jennifer Deane Email & Phone Number

Remote

Remote

- Program Manager for new pilot program launched 1/1/2022. Manage all day-to-day operations of the program with internal/external business partners and specialty clients. Currently developing enhancements to the program in preparation to move from pilot to product offering.- Project Manager for Enterprise Project of pilot program. Facilitated requirements gathering, POS adjudication enhancements, UAT, internal/external training, internal/external meetings, and technology enhancement. Met all deliverables and timelines. Duration of project - six months.- Specialty account management for large, complex, and "concierge" clients.- Specialty project management, client implementation, issue resolution, and overall specialty operations support.

Remote

- Promoted to Client Services Manager III in November 2020.- Provided a variety of account management and client-retention service functions including: complex project management, product implementation, issue resolution, relationship management, and overall support for the plan's pharmacy benefit. Book of business consisted of 8-10 clients at any given time.- Consistent service level excellence by meeting and achieving levels defined in client service agreements.- Developed and maintained relationships with key internal and external stakeholders.- Executed corporate initiatives by developing strategic action plans, facilitating client meetings, and continually reviewing trends and opportunities for client/member savings.

Orange, California

- Direct ownership, issue resolution, and management of the onboarding process for all 340B TPA accounts.- Successful onboarding of large health system clients and projects. Project duration 90-180 days.- Mentored and trained on-site and remote associates.

- First line of support for EDI set-up and price file configuration requests.- Led integration of case management from paper system to integrative solution within SalesForce.- Documentation and maintenance of configuration specifications and file layouts for all vendors.

- Processed new enrollments, program terminations, reporting and analytics of membership to external partners for GNPPN (PSAO).- Assisted with oversight of department associates for day-to-day tasks, training, and mentoring.- Created and maintained key data-driven SalesForce dashboards and customized reports.

Santa Ana, Ca

- Day-to-day operations of the organization.- Retain and increase membership through targeted marketing.- Planning and execution of yearly CME conferences, Executive Board meetings, and legislative campaigns.

Bachelor Of Science, Business - Healthcare Management

Associate'S Degree, General Studies

Completed Associates Degree