Jennifer Deane Email & Phone Number

Remote

Remote

- Program Manager for new pilot program launched 1/1/2022. Manage all day-to-day operations of the program with internal/external business partners and specialty clients. Currently developing enhancements to the program in preparation to move from pilot to product offering.- Project Manager for Enterprise Project of pilot program. Facilitated requirements.

Remote

- Promoted to Client Services Manager III in November 2020.- Provided a variety of account management and client-retention service functions including: complex project management, product implementation, issue resolution, relationship management, and overall support for the plan's pharmacy benefit. Book of business consisted of 8-10 clients at any given.

Orange, California

- Direct ownership, issue resolution, and management of the onboarding process for all 340B TPA accounts.- Successful onboarding of large health system clients and projects. Project duration 90-180 days.- Mentored and trained on-site and remote associates.

- First line of support for EDI set-up and price file configuration requests.- Led integration of case management from paper system to integrative solution within SalesForce.- Documentation and maintenance of configuration specifications and file layouts for all vendors.

- Processed new enrollments, program terminations, reporting and analytics of membership to external partners for GNPPN (PSAO).- Assisted with oversight of department associates for day-to-day tasks, training, and mentoring.- Created and maintained key data-driven SalesForce dashboards and customized reports.

Santa Ana, CA

- Day-to-day operations of the organization.- Retain and increase membership through targeted marketing.- Planning and execution of yearly CME conferences, Executive Board meetings, and legislative campaigns.

Bachelor Of Science, Business - Healthcare Management

Associate'S Degree, General Studies

Completed Associates Degree