Jennifer Deese Email & Phone Number

Concord, Nc, Us

Concord, Nc, Us

Program and Project Management for regional day to day operational and tactical aspects, of LATAM direct and partner customer-facing projects for Five9 Professional Services.Work closely with Five9 sales and partner organizations focused on LATAM region.

Charlotte, North Carolina, United States

Functional Manager for Core Application development team, reporting to Director of DevelopmentAllocate Development resources for ongoing releasesTrack release progress in daily stand-ups with teamCoordinate release content and schedules based on business / customer needsJIRA AdministratorDirect focus and sequence of testing effortsReview QA results for recommended processes/best practices for product qualityAutomate testing coverage of productManage vendor communications for Section 508 compliance testing of product

Functional Manager for Core Application development team, reporting to Director of DevelopmentAllocate Development resources for ongoing releasesCoordinate release content and schedules based on business / customer needsDirect focus and sequence of testing effortsReview QA results for recommended processes/best practices for product qualityAutomate testing coverage of productManage vendor communications for 508 compliance testing of product

Charlotte, North Carolina Area

Organize and track scope for product releasesManage scope for priority and severity of issuesDocument product requirements for QC test planningWork with development team to manage and meet release schedulesManage and organize QA/QC efforts for product testingReport on status of product release efforts and document release notesAutomate testing coverage of productManage vendor communications for 508 compliance testing of product

Manage professional services development team as well as quality assurance team (July 2014).Functional manager handling staff performance and staff development of team, with most of members being remote onshore and/or global.Develop and revise processes used by application test team.Manage utilization and assignment of team members across multiple test efforts (>85% utilization of team on active projects).Ensure high quality of applications delivered to customer (<5% of defects found during our QA/customer UAT were found by our customers).Ensure applications delivered from QA phase on-time according to project schedules.Built VB.NET application used by QA team to track execution status for each project (GUI for MySQL database) - after enterprise company solution was discontinued.Built VB.NET SQL GUI apps for team members to use in mining test data from customer export files.Propose alternative QA processes/approaches to fit business needs (if complete QA of application was not desired by customer).Maintain metrics updates for business and department goals.Improve/facilitate communication and respect across teams within department.Execute test scenarios in English and Spanish as overflow testing resources are needed.

Manage workload and resources for test team supporting customer suite of 3 open hosted and 4 fully hosted IVR apps.Manage workload and resources for test team supporting different customers with large main applications handling multiple overlapping releases.Functional manager handling staff performance and staff development.Develop and revise processes used by application test team.Develop triage plan for assistance in troubleshooting testing issues.Estimate hours required to complete testing of change requests.Translate approved English prompts into Spanish for recording by voice talent.Create and present training materials on use of Spanish in the IVR (cultural background).Create test documentation and materials used by test team for each release for 7 apps supported.Manage and report on status of code defects and verify that resolution has been successful in testing cycle.Execute test scenarios in English and Spanish as overflow testing resources are needed.Report on quality assurance metrics and participate in lessons learned releases after implementations.Partner with line of business to determine test coverage and defects to be deferred at end of testing cycle.Provide signoff and documentation for SDLC and PICCT procedures.Experience with IVR speech and touchtone VXML applications in open hosted and fully hosted environments, middle-tier and integration hub webservices, interfaces with mainframe and BRP CIM, ICM routing and CTI, MIS, Business Intelligence Portal reports

M.A., Romance Languages

Education record

M.A, Romance Languages (Spanish)

B.A., Spanish

Transferred in January 1996 and completed B.A. coursework.

B.A, Spanish

B.A., Spanish

Coursework towards B.A. in Spanish.