Responsible as the lead for the Corporate Risk line of business (LOB), to identify and understand all laws, regulations, rules, policies and programs impacting activities engaged in by Corporate Risk and guiding Corporate Risk in their risk management practices.In this Leadership role, active in engaging appropriate subject matter experts (SMEs) to assist with the assessment and mitigation of risks related to all Corporate Risk activities, as well as with risk peers/partners, key business and staff group partners, and senior level management in the risk, business and staff group communities, by providing subject matter expertise in the operational risk and regulatory compliance arena.Additional responsibilities include, but not limited to:- Development and delivery to Senior Management of baseline reporting and quarterly trends - Coaching and developing new team members - Team Member Survey - coaching, strategizing and working with internal team to effect positive change - Working with Risk tools (SHRP, TRIMS, ORIS) to pull reports and communicate areas for improvement

Supporting the administration of the Corporate Online and Mobile Policy to establish standards and accountability for the use and management of Wells Fargo external website, social media, mobile, and e-messaging properties. Primary job responsibilities: Policy Development: Develop policies and standards, including identifying risk and implementing controls related to external websites, social media, mobile and e-messaging properties. Secondary job responsibilities: Consulting - Provide compliance, operational risk management, subject matter expertise and guidance on corporate policies and standards. Rationalize hot topics, industry trends and emerging risks that may surface out of our interactions with legal, compliance, fraud groups, security consultants, subject matter experts, business managers and industry news. Communications and Education: Develop, coordinate and facilitate presentations, tools/resources and written communications to raise awareness about the policy (s) and standards throughout the company. Tracking and Monitoring: Help maintain inventory of online and mobile properties, monitor for conformance to policy (s) and standards, and manage regular and ad hoc reporting needs.

Responsible for developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. May provide oversight to an operational risk program. Works with complex business units and provides operational risk expertise and consulting for projects and initiatives with high risk. May provide systems security consulting on complex issues. Designs and develops testing strategies, methodologies and analyses;evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or system changes to determine impact, identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards. Consults with business to develop corrective action plans and effectively manages change. Identifies training opportunities; designs/coordinates the development oftraining materials delivers or coordinates training delivery. Reports findings and develops business cases to influence senior management on the need for controls to mitigate risk. Manages and/or coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies.

Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Work with user groups to provide training, resolve questions, assess user needs, and recommend changes, as well as prepare specifications for system changes. Recommend and initiate systems testing. Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Provide direction and guidance to less experienced staff.

WELLS FARGO BANK, San Francisco, CA 05/2005 to 11/2007Technical Project Manager, Internet ServicesManage Internet Banking software releases by coordinating all activities associated throughout the lifecycle of each release.Maintain effective communications among numerous cross-functional departments by creating a broad communication strategy that includes various means of disseminating information from intranet to PowerPoint presentations. Facilitate weekly status meetings of Project Managers as well as interdisciplinary sessions with Release stakeholders. Establish the release inventory of projects, maintenance requests, and production defects. Identify and track release related risks and dependencies and facilitate release validation, ensuring all required sign-offs are obtained before deployment. Conduct post-deployment activities including scheduling Key Learning sessions and subsequent production of Key Learning reports.

Project Manager, SBC IT Internet Services (04/04 – 04/05)Managed release schedules for technical projects; handled portfolio and implementation management for all SBC Information Technology Internet projects. Created / rolled out a new release management methodology.Ensured that complex high profile projects were completed on time / within budget, and complied with SOX regulations. Collaborated with project teams (Project Management, Quality Control, Development, and Configuration Management) to ensure on-time delivery of monthly release packages. Participated in development of system requirements and facilitated resolution of problem issues.

Business Communications Manager, SBC Online (07/02 – 04/04)Directed communications for executive management involving various media such as the web, video/audio conferencing, and print, and stage-managed corporate events.Created high-level presentations for the Vice President; drafted and distributed announcements using web-based team collaboration and document sharing tools; and produced and distributed 15 corporate-wide communications per month. Coordinated Community Support Campaign for 200 employees.

Senior Communications Specialist, SBC Services, San Ramon and San Diego, CA (03/97 to 07/02)Facilitated communications that involved a spectrum of resources; including wireless communications (paging and cellular), audio/video conferencing, and intranet based.Conceived, developed and administered a hands-on training program for Pager Coordinators, state wide.Initiated the development and maintained a 1500-page corporate intranet site to ensure universal access to information regarding all available communications options. Administered vendor contracts, processed billing and departmental charge-backs, and collaborated with Network Operations to expand coverage area.

PACIFIC TELESIS, San Francisco, CA 10/1995 to 03/1997Videoconference Associate, Executive Services Managed planning, engineering, operations, and maintenance of Videoconferencing Services.Installed and tested systems prior to each conference and supported up to six sites simultaneously. Managed budgets, costs, billing, and payments for each conference.