Contributing toward clinical trials specific to brain/head/neck cancer including facing patients, coordinating with their physicians, associated pharmaceutical partners, quality and regulatory standards.

•Managing workflow for front office lab assistants, including distributing and assigning tasks•Creating and revising standard operating procedures•Training new/existing team members; trained/cross-trained a total of 10 team members•Performs regular quality compliance audits of activities such as: pathology material processing, histology send-outs, pathology send-outs, ordering tests, stains and unstained slides, etc.•Providing diagnoses to medical professionals, ordering additional tests, ordering stained/unstained slides, sending slides to other facilities, handling requests from medical personnel including pathologists•Accessioning pathology and cytology material using CoPath software including microscopic slides and paraffin-embedded tissue blocks while maintaining turn-around-time metrics•Collecting and analyzing data of daily processes to report metrics; implementing changes to reach annual metric goals•Leading daily meeting discussing problems, issues, ideas to improve patient care and work environment•Participating in Levine Cancer Institute inter-facility quality assurance project•Member of Key Engagement Award Program of Carolinas HealthCare System, received multiple Values in Action awards, Employee of the Month April 2016•Obtained Lean Bronze certification in December 2017•Implementing 5S workplace organization method to improve and promote efficiency, effectivity, and safety

• Interacted with patients and families collecting patient information across four clinics comprised of over ten different medical specialties, obtained prior-authorizations from health insurance companies• Managed surgery schedules for pediatric orthopaedic surgeons, and other medical area procedures for physicians within the specialty center• Provided operating room department with patient medical history, description of procedure and corresponding tools, equipment and other necessities for each surgical procedure pre-operational and pre-procedural instructions with patients and their families during clinic• Answered patient, and patient family calls for live answer department, communicating to physicians and nurses

• Maintained Electronic records in Laboratory Information Systems (LIMS) software• Contributed to project studying effectiveness of Polymerase Chain Reaction (PCR) analysis determining bacteria levels in water samples• Performed standardized tests such as membrane plate filtration method and/or IDEXX Colilert reagent to determine contamination of bacteria such as Escherichia coli, Enterococcus and total Coliform in potable and non-potable water samples • Completed laboratory duties such as preparing media, buffers and plates, sterilized glassware, stocking common lab supplies, recording of inventory, maintaining daily electronic & hand-written records of test results/procedures• Trained new team mate of all shared responsibilities