Jennifer Douglas, Faicd Email and Phone Number
Non Executive Director and executive with over twenty five years in the technology and media sectors. Passionate about putting the customer at the center of decision making. Proven track record in driving transformation and growth in both established and new business settings through customer centered thinking and embracing digital technology. Started as an intellectual property lawyer before holding key executive roles spanning diverse functions including $3 billion P&L accountability. Has Board experience with private, listed and not for profit organisations and is currently Vice President of St Kilda Football Club, and a Non Executive Director of Judo Bank (ASX:JDO), GUD Holdings (ASX:GUD), Essential Energy and Peter MacCallum Cancer Foundation. Experienced Remuneration Committee Chair.Holds a Bachelor of Science, Bachelor of Law (Hons), Masters of Law, MBA and is a Graduate and Fellow of the AICD.
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Vice PresidentSt Kilda Football ClubMelbourne, Vic, Au -
Non Executive Director, Chair Remuneration CommitteeJudo Bank Aug 2021 - PresentJudo Bank is dedicated to being the most trusted SME business bank in Australia. It provides a genuine alternative for Australian businesses to get the funding they need and the service they deserve through a customer centered relationship based approach. -
Non Executive Director, Chair Of Risk & Sustainability CommitteeGud Holdings Limited Mar 2020 - PresentMelbourne, AustraliaGUD Holdings Limited (ASX:GUD) is a leading supplier of products in the automotive aftermarket and accessories sectors in Australia, New Zealand and global markets. GUD’s products hold market leadership positions in all categories in which it operates. -
Vice PresidentSt Kilda Football Club Mar 2019 - PresentMelbourne, AustraliaThe St Kilda Football Club is one of the oldest Australian rules football clubs in Australia. The Club was established in 1873 and plays in the Australian Football League, the sport's premier league. It’s inaugural AFLW team joined the competition in 2019. Chair of Nominations Committee, Chair of AFLW Committee -
Non Executive DirectorEssential Energy Mar 2018 - PresentEssential Energy operates Australia’s largest electricity distribution network delivering electricity services to homes and businesses in regional and remote communities across NSW. It also provides water and related services in Broken Hill. It is NSW Government owned with over $8B in assets, $1.2B+ revenue (pa) and 3000 employees.Regulatory Committee ChairAudit & Risk Committee MemberSafety, Human Resources & Environment Committee Member -
Non Executive DirectorPeter Maccallum Cancer Foundation Limited Dec 2017 - PresentMelbourne, AustraliaPeter MacCallum is Australia’s leading centre for cancer research, treatment and care and is internationally recognized for helping to lead the search for cancer cures. It has over 600 researchers dedicated to preventing, treating and curing all types of cancer working alongside health professionals and patients. -
Non Executive DirectorHansen Technologies Jan 2017 - Mar 2022Melbourne, AustraliaHansen Technologies (ASX:HSN) is a leading global provider of customer software and solutions for utilities, telcos and pay-tv. It has over 1500 employees with offices in Australia, USA, Canada, China, Denmark, Finland, Norway, Germany, South Africa, Argentina and the UK.Audit and Risk Committee MemberRemuneration Committee Chair and Member -
Non Executive DirectorOpticomm Ltd Aug 2017 - Nov 2020Melbourne, AustraliaOpticomm (ASX:OPC) constructs and operates fibre networks and smart solutions for new residential and business developments throughout Australia. It is committed to building smart communities and supporting Australia's transition to a digital future. OptiComm successfully listed on the ASX in August 2019 and was taken over by Uniti Group in late 2020. Chair of Remuneration Committee -
Executive Director, Customer Experience OfficeTelstra Jan 2016 - Aug 2016MelbourneResponsibility for Telstra's enterprise wide customer advocacy agenda across all segments including its customer strategy and plan, signature programs, internal and external communications, net promoter system management, customer analytics and reporting. -
Director Fixed Voice & Premium ServiceTelstra Sep 2012 - Dec 2015Melbourne, AustraliaP&L accountability for Telstra’s $3 Billion Fixed Voice business with over 6 million customers across consumer, business and enterprise segments. Led the turnaround of results making a significant contribution to Telstra's bottom line over three years, exceeding all targets and achieving the lowest rate of decline since 2009.Responsibility for establishing Telstra's new growth business called "Platinum". Platinum was launched in 2013 as a one stop shop for customers needing help with their… Show more P&L accountability for Telstra’s $3 Billion Fixed Voice business with over 6 million customers across consumer, business and enterprise segments. Led the turnaround of results making a significant contribution to Telstra's bottom line over three years, exceeding all targets and achieving the lowest rate of decline since 2009.Responsibility for establishing Telstra's new growth business called "Platinum". Platinum was launched in 2013 as a one stop shop for customers needing help with their technology. It successfully grew into a business with over 200K subscribers and $50M revenue by 2016 and won the National CSIA Award for Customer Service Excellence in 2014. Show less -
Director - Strategy Delivery GroupTelstra Aug 2009 - Aug 2012Responsibility for Telstra's internal consulting team (covering Change Program and Business Improvement activity) and Process Centre of Excellence -
Director, Strategy & Planning, Operations GroupTelstra 2006 - Jul 2009Responsibility for development of the Operations Group three year strategy and business plan -
Non Executive DirectorTelstra Snp Monitoring (Tsm) Aug 2014 - Aug 2016TSM was a joint venture between Telstra and SNP Pty Ltd, one of Australia's largest security organisations, established to provide customers with monitored security and smart home solutions.
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General CounselSensis Aug 1997 - Dec 2001Melbourne, AustraliaMember of the Pacific Access (now Sensis) Executive Management Team with responsibility for all company legal and regulatory matters. Director of Pacific Access Super Fund. Telstra acquired 100% of Pacific Access in 2000. -
Senior AssociateKing & Wood Mallesons 1995 - Aug 1997 -
ConsultantDepartment Of Justice And Attorney-General Qld - Law Reform Commision May 1994 - Jun 1995
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SolicitorAllens Jan 1990 - Apr 1994
Jennifer Douglas, Faicd Education Details
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Strategy And Change Management -
Australian Institute Of Company DirectorsGaicd -
Media, Communications And Internet Law -
Genetics Major -
- Intellectual Property Major
Frequently Asked Questions about Jennifer Douglas, Faicd
What company does Jennifer Douglas, Faicd work for?
Jennifer Douglas, Faicd works for St Kilda Football Club
What is Jennifer Douglas, Faicd's role at the current company?
Jennifer Douglas, Faicd's current role is Vice President.
What schools did Jennifer Douglas, Faicd attend?
Jennifer Douglas, Faicd attended University Of Melbourne - Melbourne Business School, Australian Institute Of Company Directors, University Of Melbourne, Monash University, Monash University.
Who are Jennifer Douglas, Faicd's colleagues?
Jennifer Douglas, Faicd's colleagues are St Kilda Fc Former Players & Officials Association, Mick Jordan, Billy Longer, Geoff Huggins, Jonah Milne, Nigel Scott, Ian Stone.
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