Jennifer Downs Email & Phone Number

Baltimore, Md, Us

Washington, Dc, Us

Washington, Dc, Us

Serve as strategic leader who builds an externally facing strategy and leverages relationships for the organization with specific focus on physician partnerships.● Identify and build a strategy to grow targeted surgical volume from a highly competitive market.● Capture market share, contribute marketing strategy ideas, compile pricing intelligence, and launch new service line programs.● Develop and supervise externally facing team members to ensure maximum output.● Assess and analyze the competitive healthcare landscape for potential employer and provider related relationship opportunities.● Develop vendor and client relationships with the GW Enterprise.● Analyze population health data to identify needs in the community.● Support B2B, B2C and P2P marketing efforts.● Increase retention of physicians and providers to amplify revenue potential.● Create and execute hospital wide annual orientation for physician partners.● Directly responsible for the annual growth of key service lines.● Develop annual business plans to reflect corporate and local goals.● Establish community initiatives to extend hospital reach.● Lead process improvement efforts for operations and grow key specialties.● Promote GW Hospital as a tertiary care center with excellent outcomes data.● Work with hospital senior leadership to address needs of targeted physician groups.● Analyze market trend data through Sg2, Intellimed, RES, and other tools.● Verify opportunities for service line capacity and overall market positioning.

Washington, Dc, Us

● Managed the Senior Advantage Program consisting of over 8,900 members.● Conducted Service Excellence Training sessions and monthly orientations for all employees.● Oversaw contract negotiations for hospital vendors.● Participated in the collection of patient/customer satisfaction data, complaints, and grievances.● Supervised the foreign language, sign language, and document translation services for patients and families.● Liaison to The George Washington University Hospital Women’s Board, Inc., assisting with fund raising efforts.

Washington, Dc, Us

● Managed Senior Advantage Program that generated over $10M per year in revenue.● Executed annual Membership Drives to increase membership of marketing tool: The Senior Program.● Drove community needs assessments and community benefit efforts.● Worked with outside marketing communications teams to maximize marketing impact of target audience.● Utilized tracking tools to determine desired goals of marketing efforts.● Managed hospital campaigns including the development of direct mail.● Worked with production companies to manage hospital promotional efforts.● Generated quarterly newsletter to highlight services offered by hospital.

San Diego, Ca, Us

𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐚𝐥𝐞𝐬 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭● Strategic business planning to maximize impact on target audience.● Project management for overall product utilization.● Oversaw budget for territory management.● Educated physicians and staff on the value of company products and services for patient care.● Evaluated trend lines in territory vs. the nation.● Coordinated medical education programs for internal and external consultants.● Attended and displayed at trade shows and live events.● Finished 2010 sales year in top 1/3 of sales force.● 2008 Winner of Celiac Brand Award.𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐭𝐲 𝐂𝐞𝐧𝐭𝐫𝐚𝐥 𝐍𝐞𝐫𝐯𝐨𝐮𝐬 𝐒𝐲𝐬𝐭𝐞𝐦 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞● Responsible for the management and growth of 100+ accounts in Eldercare and Psychiatric divisions.● Directly worked with regional hospital systems including INOVA and GW Hospital.● Aggressively sold and educated Geriatricians, Neurologists, Psychiatrists and Internal Medicine doctors on the benefits of pharmaceuticals for psychosis, Alzheimer’s disease and chronic pain.● Managed territory by optimizing selling time through comprehensive pre-call planning.● Organized and promoted speaker programs in order to increase market share in the territory.● Provided educational in-services to customers to increase their knowledge of the available therapeutic options.● In-service staff on product changes.● Winner of 2005 Eldercare Hall of Fame award.

Master Of Science (Ms) / Master Of Business Administration (Mba), Health/Health Care Administration/Management

Bachelor Of Science (Bs), Marketing