- Responsible for overseeing and leading an organization's recruitment strategy and operations. - Managing the end-to-end hiring process, from developing talent acquisition strategies to sourcing, interviewing, and onboarding top candidates. - Works closely with leadership to understand staffing needs, aligns recruitment efforts with company goals, and ensures a smooth and efficient hiring process. - Lead a team of recruiters, manage employer branding, and ensure a positive candidate experience while driving diversity and inclusion initiatives. - Display a strong understanding of recruitment trends, effective leadership skills, and a passion for building high-performing teams.

· As the first recruiter for the company, I identified key initiatives necessary to establish successful talent acquisition procedures and drive employee retention.· Provide leadership with consultative advice in identifying talent needs to meet project initiatives, and move the business forward.· Develop and implement methods to increase market awareness of our company through collaboration with Marketing.· Connect with BOCES/WEMOCO, Veterans TAP and Colleges in territories local to all 18 locations (NY, PA, MA, CT, VT), built relationships with program leaders, and offered internship and employment opportunities.· Created a robust and effective employee retention plan that decreases turnover rates and increased employee loyalty.· Implemented candidate lifecycle policies and procedures to increase hiring efficiency and provide a remarkable candidate experience.· As the sole recruiter for the company, I review every applicant, conduct phone interviews, schedule on-site interviews, write offer letters, extend offers, and initiate pre-hire testing (background check & drug screen).· Developed formal Recruiting Standard Operating Procedures · Created a recruiting process training for managers.· Create & and execute quarterly recruiting webinars for Managers and Directors to develop their interviewing and hiring skills.· Attend job fairs throughout the northeast region.· Create job descriptions.· Established and implemented compensation benchmarks for each position system-wide to ensure we complied with NYS wage transparency laws.· Create an internal career progression matrix for key internal positions to gain candidate interest and increase employee retention.· Utilize sources such as Indeed and LinkedIn to source passive candidates for all levels of positions, from Director to Customer Service.· Develop and manage 2 scholarship programs including student nominations and awards.

Laid off due to budgetary reasons.· Identify, connect, and foster relationships with top industry talent through resources such as social media, networking events, and job fairs for both existing openings and database growth.· Research, implement, and leverage new technologies to drive business development efforts.· Responsible for new market penetration through cold outreach tactics (calls, texts, emails, meetings, and networking).· Provide clients with consultative advice and approach to identify the proper talent required to help fill current openings, meet certain project initiatives, and move their business forward.· Stay abreast of industry standards, regulations, and developing technologies.· Collaborate with the marketing team to develop and implement methods to increase market awareness of our Direct Placement services.· Create and post creative content on LinkedIn to increase prospective client and candidate interaction.· Identify new market locations and industries nationally that will successfully drive division growth.

The Client Services Manager is a truly functional trailblazer, a continuous learner, and an integral member of the business development division. Building relationships and providing premium-level service and consultation to clientele and candidates is absolutely required. This Client Services Manager will continuously and unequivocally exude the following FTS Core Virtues:TrustBe YourselfCommunityOwnershipThink “Better”- Attend relevant networking events and fundraising opportunities**- Capture existing market share- Cultivate and foster new & existing client relationships through calls, emails, client meeting goals and initiatives*- Research, implement and leverage new technologies to drive business development efforts.- Responsible for continuous internal candidate pipeline and recruiting- Responsible for new market penetration through cold outreach tactics (calls, texts, emails, meetings, lead generation programs)- Provide clients with consultative advice and approach to identifying the proper talent required to help fill open requirements, meet certain project initiatives, and move their business forward*- Participate in daily recruiter board meetings to align recruiting efforts with client needs- Perform research to stay informed with industry standards, regulations, and developing technologies

• Leads new business development efforts• Markets Eklego's professional search services to senior care organizations across the country• Manages and deploys an active candidate sourcing strategy to attract both active and passive candidates• Develops in-depth understanding of the client, including their organizational culture and recruitment needs• With a consultative approach, actively manages the search process to ensure a successful engagement• Establishes a positive, professional rapport with candidates and hiring managers • Guides candidates through the selection process, creating a positive candidate experience• Maintains accurate candidate and client records for reporting and tracking purposes in the Applicant Tracking and Client Relationship Management systems• Stays abreast of developments and trends in healthcare, senior care, and recruitment

- Recruit talent in Clinical, administrative, non-clinical and leadership roles for the health System.- Work directly with each hiring manager to ensure appropriate talent is hired for their opening.- Provide weekly staffing reports and updates to Senior VP and Director- Run weekly meetings both onsite and virtual with Directors and Managers.- Efficiently advertise, source and interview talent for staffing needs.- Network with outside talent resources such as RochesterWorks, REOC and area Colleges.- Attend Job Fairs and lead presentations to students enrolled in College programs such as Nursing, Surgical Technology and Home Health Aide.- Ensure candidates have a great interview and hire experience by being organized and communicating on a consistent basis.- Assist Managers in revising and implementing effective interviewing and on-boarding processes to ensure the best talent is hired and retained.- Actively operate as a team player with fellow team members to ensure all tasks are completed timely and accurately.- Prioritize daily tasks to successfully manage a complex and heavy workload with utmost attention to detail and deadlines.- Successfully manage a REQ count between 40-80+ REQs at a time

- Successfully balanced business ownership responsibilities while actively selling insurance policies to prospective customers and effectively retaining existing customers.- Actively sourced, interviewed, hired, trained and Managed employees for both all positions within the business unit.- Maintained a well-organized lead management system to ensure timely and accurate follow up with prospective customers.- Accountable for processing customer policy changes in a timely manner to ensure compliance with both Allstate and NYS regulations.- Effectively communicated home condition issues, premium increases, and insurance policy reviews with current customers.- Managed company finances effectively and accurately to track business revenue and expenses.- Proficient in multitasking in a fast-paced environment to satisfy the needs of all customers and staff.- Demonstrated ability to make effective business decisions that drove success within the Agency.

- Effectively assisted the Major account manager in servicing our book of business of large employer health and benefit insurance needs by proving accurate and quick responses to incoming emails and calls.- Received and ensured the timely processing of new hire enrollments in Health Insurance policies.- Actively processed renewal documentation and enrollment forms for our book of business, assuring that correct deductions are set up and submitted to the Payroll Department in a timely fashion. - Effectively managed both my Major Account Manager’s and my own email accounts of approximately 200 emails a day to ensure timely responses and processing time for our large clients.- Maintained audits of Employer’s staff to ensure accurate enrollments and deductions.

- Efficiently balanced and dispersed millions of tax revenue dollars annually while simultaneously managing the department to ensure the staff operated effectively.- Successfully oversaw and led staff members within an Assistant Manager type role by providing coaching and mentoring to staff regularly.- Actively advertised, interviewed, hired and trained employees for the Town Clerk’s Office.- Maintained a very well organized and efficient checkbook as well as a detailed general ledger tracking large amounts of revenue pertaining to property tax payments. - Provided both Notary Public and Passport Agent services to customers.- Maintained and executed a records retention plan for the Town Hall to ensure that the Town adheres to New York State document retention laws.