Jennifer E. Email & Phone Number

Winnipeg, Manitoba, Canada

-Built and maintained customer relationships as main point of contact for accounts.-Cross-functional relationships with product, sales, marketing, and custom project teams.-Managed the first blended client, both enterprise and managed services, using core products: checkout, subscriptions, and price rules.-Scoped, prioritized and scheduled development requests including design, conversion rate optimization, and digital advertising campaigns for large scale Shopify stores to meet client omnichannel objectives.-Planned projects with clients to scale their business and increase conversions through custom development, app integrations, A/B testing, UX/UI improvements to help identify areas of opportunity and make data-driven decisions.-Developed an agile draft project plan template.-Created tasks understanding the business goal via user story and acceptance criteria on Jira Kanban.-Ensured timely and successful delivery of development and optimization solutions, according to customer needs and objectives.- Achieved monthly retainer usage goals and participated in ongoing growth initiatives.-Drafted and coordinated with product designers a merchant questionnaire to better understand customer experience and feedback, using this information to make improvements.-Liaised partnerships with technology partnerships team to establish application integrations.

Manager of the University of Manitoba’s Next Generation Website Experience site migration team.Achieved the runner-up position for Manitoba Project Management Institute (PMI) Project of the Year 2020.-Developed, led, mentored, and supervised a full digital team 12+ to migrate content from legacy system RedDot to Drupal 8.7 on umanitoba.ca, estimate 68,000 pages to migrate.-Migrated faculties, units, and departments through project process: plan, build, implement, and close.-Planned sprints and resourced staff.-Managed multiple projects concurrently and at different project stages.-Hosted daily scrum and ongoing problem solving to remove obstacles and iterate sprint goal.-Provided vision and direction to the agile development team and stakeholders throughout the project.-Directed internal and external resources; ensured team had a balanced workload; pulled tasks from product backlog.-Prioritized code development using prioritization matrix scoring.-Provided detailed performance reviews and development opportunities to team members.-Supported team members on their personal development plans, ongoing coaching, and team-building activities.-Knowledgeable about union policy, as part of Association of Employees Supporting Education Services (AESES).-Guided business development through client relationships; identified and developed new opportunities.-Supported clients with change management.-Planned and formulated process recommendations to senior management regarding resource requirements, project risks, and issue management.-Provided leadership and communication around Next Generation Web Experience to various stakeholders.-Trained stakeholders on Drupal.-Scoped, scheduled, and coordinated multiple projects concurrently.

-Provided business requirements for Nutrition North subsidy programs.-Developed website strategy and layout for approximately 1,500 grocery items.-Created information architecture and supported website development of northernstore.ca.-Worked with vendor, Absolunet throughout website development, sprint plan and review, and provided testing support.-Tested front-end product prior to launch, utilizing Basecamp for team communication.- Conducted user-acceptance testing prior to launch- Proficient in Magento 2; completed Magento 2 for Business Resources Training.-Trained eCommerce Operations Assistant.-Supported product updates on nwcmotorsports.ca, utilizing ARI software.- Proficient on ARI: product designed for dealers, equipment manufacturers and distributors.-Introduced to Google Analytics, analyzed customer behaviour and identified product improvements.-Researched current state processes and provided recommendations for Cost-U-Less.

-Managed footwear, outerwear, head and hand wear, lifestyle apparel.-Maintained budgets through sales, inventory, markdown, and purchase control.-Re-forecasted to adjust plan and ensure budgets are met.-Developed relationships with vendors for mutual growth through product assortment, cost negotiation, pack sizes, and shipping instruction. -Procured children’s apparel, managed product flow and adhered to purchase budget by store.-Analyzed sales performance using sales reports, daily/weekly/monthly sales, profit and loss statements P&L analysis and reporting.-Managed Canada Goose store order program, achieved a 21% unit increase over 2014 selling season.-Coordinated annual advertising plans and in-store features.-Completed Category Management training through the Category Management Knowledge Group.

Winnipeg, Manitoba, Canada

-Provided feedback on process mapping.-Procured best advice for decision log process.-Researched key business processes and identified opportunities for improvement.-Wrote decision documents outlining details and facts for software requirements.-Wrote standard operating procedure documentation.-Wrote scenario and testing scripts for quality assurance testing of software.-Proficient in software, NCR Power HQ.-Trained and supported users on NCR Power HQ.-Conducted regression and interface testing throughout software refreshes.-Led monthly meetings with general merchandise team. to ensure communication of project timelines, changes, and updates.-Supported and managed change for general merchandise team through initial software launch and post-go-live of NCR Power HQ.-Created standardized training documentation for budgeting and allocation tool.

-Managed non food, health and beauty, grocery, snack food, frozen/processed meats and cold deli.-Selected product assortment.-Planned flyer activities and in store promotions for both Giant Tiger and Northern Canadian Retail locations.-Developed relationships with vendors.-Negotiated price contracts from vendors.-Analyzed product performance and created planograms.

-Identified new private label food product opportunities.-Maintained a SKU assortment of approximately 380 private label food items.-Designed and proofed packaging of private label food products.-Developed advertising plans.-Analyzed sales opportunities by weekly/monthly variance, monthly sales penetration rates, and quarterly reports using P&L statements.-Managed customer feedback and satisfaction program. -Directed Assistant Category Manager and provided guidance to support internal Quality Assurance program.-Prepared and conducted performance reviews of Assistant Category Manager.

-Sourced quotations from vendors.-Selected product mix and size grid.-Designed apparel and souvenirs.-Negotiated 15% reduction in cost of goods.-Achieved a sell-through rate of 70%, revenue $27K, generated gross profit on a target of break even.

Certificate In Product Management, A+

Bachelor Of Business Administration (Bba), Business Administration And Management, General (Four Year)