Jennifer E. Email & Phone Number

Warner Robins, Georgia, United States

Responsible for leading the Quality and Mission Assurance organizations for the Airborne Platform Solutions (APS) Business Unit (BU) and Software and Systems Solutions (SSS) Operating Unit (OU), reporting to the Director of Quality and Mission Assurance for the Global Battle Management and Readiness (GBMR) Division.

Warner Robins, Georgia

Responsible for directing the Quality and Mission Assurance organization for all programs under the Systems Sustainment and Software (SSS) Business Unit (BU) reporting to the Global Sustainment and Modernization (GSM) Division Director of Quality and Mission Assurance.

Responsible for leading the Quality, Safety and Mission Assurance (QSMA) organization for all programs under the System Modernization, Engineering and Sustainment (SMES) Business Unit (BU) reporting to the Global Logistics and Modernization (GLM) Division Director of Global Mission Excellence and Technology (GMET). Perform as the SMES BU Leadership Team’s focal point for all Quality Management System activities related to existing programs, new business development activities, performance issues and concerns. Direct all SMES BU QSMA Program activities and resources including Production, Software, Design and Supplier Quality. These responsibilities include Program Quality Plan maintenance to assure compliance to contract requirements as well as Division, Sector and Corporate quality policies, processes and procedures ensuring the total integration of quality requirements throughout all phases of design, planning, procurement, test, delivery and post-delivery support. Participate in the preparation and approval of project work packages, schedules, cost estimates and budgets.Drive the corrective action process complimentary to the established nonconforming material control system to ensure both timely and effective root cause analyses and preventative actions to support direct responses to Internal Issues, Customer Complaints and Supplier Discrepancies. Identify Quality skills, competencies and training needs to ensure effective QSMA support in meeting mission requirements, and to ensure process and product visibility status is provided to the SMES BU Leadership Team, Division and Sector Senior Leadership.

Responsible for leading and providing oversight, direction and leadership to a team of quality inspectors and engineers. Establish and maintain open communication and serve as the quality assurance liaison with internal and external customers, suppliers, management and the Defense Contract Management Agency. Monitor and measure Quality Process Control areas using statistical techniques for reject or failure analysis, metrics reporting, and contractual CDRL requirements. Provide cost estimates, track program spending and variances, and report QA metrics.Conduct contract and subcontract reviews identifying unique Mission Assurance requirements.Interface with customers and supplier representatives.Support and perform internal and external auditing.Participate in Configuration Control Boards, Corrective Action and Failure Review Boards, and Material Review Board activities. Ensure the Quality Management System maintains compliance to current ISO 9001 and AS9100 standards.

Responsible for all configuration management activities on three concurrent block cycles, all in different phases of the software development life cycle. Responsibilities include:Identified, managed, controlled, and audited configuration items for each block cycle to include software, builds, documentation and tools.Led and participated in FCA/PCA activities with the customer. Managed CCBs to include the customer and other contractors, managed and verified SPRs, collected and analyzed metrics.Managed and coordinated peer reviews for the program including schedules, artifacts, and metrics.Managed all requirements and requirements traceability through design to code to test.Developed and coordinated technical documentation for the block cycles (includes SSS, SRS, IRS, SDD, IDD, DBDD, STP, STD, SVD).Trained and mentored junior engineers in the software development and support processes on the program.Identified and implemented process improvement opportunities on the program through the use of metrics.

Responsible for leading and managing the Mission Assurance Organization (staff of 15 employees) including hardware quality, software quality, supplier quality, data management, publications and inspections. Managed CMMI and AS9100 audits for multiple programs while working closely with the Engineering Process Group (EPG) and division leads to ensure results and trends were reported and analyzed in order to streamline processes.Managed the centralization of key process areas across the organization, division and sector to include depot repair, production and engineering policies and procedures.Managed, developed, collected and reported Mission Assurance Metrics at the site and division level.Managed the RSKOM (Risk and Opportunity Management) program for the site.Provided BOEs and mission assurance support on proposals.

Led and managed the 6 member ISO/AS9100 internal audit team. Responsible for ISO/AS9100/TickIT Issue 5.5 site certifications.Developed and managed annual audit plans, schedules and budgets.Led external audits for ISO 9001:2008 & AS9100 certification.Led the Preventive and Corrective Action Board (PCAB) including managing CARs and PARs.Deployed process improvement efforts across the organization and verified results.Ensured site policies, procedures and manuals complied with all applicable standards.

Led and managed the 5 member EPG. Participated in and led external audits for CMMI certifications in 2007 and 2010.Implemented and managed the CMMI organizational process areas (OPD, OPF, OT).Developed and managed annual process improvement plans, schedules and budgets.Led the development and improvement of organizational and engineering policies and procedures to include all engineering life cycle processes.Developed, maintained and delivered process training for engineers.Managed and maintained the process asset library (PAL), Lessons Learned Database and organizational Project Historical Database (site metrics repository).Developed and deployed standardized tools across the organization. Wrote monthly Process Management Newsletters for the organization.

Performed formal unit testing of Ada 95 PACU PFS on two platforms: IBM Intel (Host) and PowerPC (PPC) (Target) using VectorCAST. Documented test results, determined cause of failures, and resolved cause of failure if possible. Identified, managed, controlled, and audited configuration items. Managed CCBs, verified SPRs, and collected metrics.Managed and coordinated peer reviews for the program including schedules, artifacts, and metrics.Managed all metrics, action items and risks for the program. Coordinated and documented all plans for the program, including SDP, PP, PMP, and CMP.Coordinated, participated in, and resolved findings of all internal and external audits on the program.Participated in efforts to streamline block cycle processes while adhering to site policies and procedures.

SQA focal for customer quality audits including Boeing, Government, DCMA, RAAF.Developed and maintained database application for tracking and closure of quality activities.Developed and maintained quality program plans, audit checklists and reports for multiple programs.Performed audits according to the quality plan, policies and procedures for multiple programs.Prepared project and quality evaluation metrics for management.Participated in formal milestone reviews with management and the customers.