Jennifer Eaker Email & Phone Number

Columbia, Missouri Area

• Interact with customers by telephone, as well as e-mail, mail and fax.• Answer customer inquiries and solve problems regarding billing, services, and products.• Assess customer needs and interests in order to present Mediacom products and services.• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.• Exceed or maintain minimum sales ,quality and productivity standards.• Demonstrate courtesy and patience in customer relations.• Troubleshoot basic service issues and schedule on site service calls when necessary.• Receive and process customer payments.

Columbia, Missouri Area

My responsibilities include ensuring the machine is operating efficiently to produce required quota for the shift. I also train new employees on machinery, computer systems, and keep them informed on the new policies and regulations. I maintain communications between management and Quality Assurance team to ensure we produce a safe, legal, high quality product.

Columbia, Missouri Area

My responsibilities included preparing and maintaining sales reports and personnel records, achieving personal sales goals set by the corporation. I also maintained all purchasing and receiving accounts and tracked all inventory. Entered all payroll and ensured all paperwork was complete and up to date.

Columbia, Missouri Area

I protected company assets and improved profitability by implementing security and safety programs for employees and customers. I was responsible for minimizing the financial losses of a retail operation related to theft, vandalism, accident and injury. Filled out and filed all reports with meticulous attention to detail for prosecution.I communicated effectively and cooperatively with store and law enforcement personnel with discretion and professionalism, maintaining confidentiality at all times.

Greater St. Louis Area

I announced incoming flight arrivals, delays, and cancellations. While working in the Baggage Service Office, I not only took claims on your misplaced luggage, but I was also responsible for finding it. It was also part of my responsibility to train new employees on all the systems and customer service issues. If flights were cancelled, it was our responsibility to help with alternate transportation and or vouchers. I also set up all deliveries for luggage to return to their owners.

Bachelor’S Degree, Business Administration And Management, Arts

High School, General Studies

Activities and Societies: Treasurer- Students Against Drunk Driving, Wrestling Manager

Sociology