National Accounts Regional Manager
Kaiser Permanente
Rockville, Md
Managed national accounts book of business in Mid-Atlantic Region, $285 million annually, 100 national accounts, 62,000 members. Directed, recruited, managed and motivated staff of account executives.• Partnered with senior leadership to develop strategy for corporate long-term and short-term objectives including innovative health and wellness strategies/programs which reduced healthcare costs.• Managed sales distribution channel strategy and growth of private healthcare exchanges for national accounts including Walgreens, Sears and Hilton, significantly increasing enrollment numbers.• Achieved and maintained a 100% client account retention rate.• From 2013-2016, increased membership growth by 11% or 6,902 members, representing an additional $28,206,144 annually to Kaiser.• In 2016, managed Mid-Atlantic Regional team to achieve highest YTD membership growth through July, 2016 outside of California. • In 2015, led Mid-Atlantic Regional team to become highest growth region outside of California. Kaiser has total of seven regions. • Developed associate sales professional: took from poor performer to key player who was recognized as national expert. • Organized June 2014, May 2015, and June 2016 Employer Wellness Forums on Capitol Hill, Baltimore, Maryland and Tysons Corner, Virginia to demonstrate healthcare cost reduction strategies to corporate customers. Gained national visibility; major customers already implementing strategies.• Implemented new regional and national staff standards of performance that greatly enhanced productivity and customer focus.