Jennifer Engelson Email & Phone Number

Holyoke, MA

I administer the qualification process for demand resources seeking to participate in the Forward Capacity Market, including evaluating qualification submissions, training market participants on ISO processes and requirements, tracking new demand resources from Show of Interest through commercial operation, and performing analyses to identify market trends.

Northampton, MA

Oversaw operations for a suite of energy programs serving 50,000+ customers across Massachusetts. Designed, managed, and continually improved operational processes. Documented all processes in an 80-page staff training manual. Implemented the Council's first Customer Relationship Management system, including designing customer pipelines and data entry.

Northampton, MA

Managed the Hampshire Council Solar Renewable Energy Credit (SREC) Aggregation. Designed and implemented a budget-friendly electronic data management system to replace paper-based records, reversing customer attrition and increasing the number of customers and revenue generated by 200% in a single year. Brokered the sale of up to $1.5 million in SRECs.

Windsor, CT

Developed and piloted original recycling analyses and service offerings for manufacturing, industrial, food service, retail, and commercial property customers. Documented processes and built Excel-based tools to automate and standardize successful new services. Supported the development of a new regulatory recycling program by consulting on project goals.

Windsor, CT

Analyzed trash and recycling operations at manufacturing, commercial, and food-service facilities to identify opportunities for landfill diversion and cost savings. Implemented strategies such as right-sizing equipment, introducing single stream recycling and organics programs, and marketing recyclable commodities for their rebate value. Reduced clients'.

Storrs, CT

Primary staff member responsible for directing and championing the University's sustainability program. Founded the EcoHouse Learning Community, now home to 200 students, including securing institutional commitment, guiding the development of the mission, vision, and 5 year plan, and coordinating all program logistics in the community's inaugural year..

Master, Environmental Management; Environmental Economics And Policy

Activities and Societies: Doris Duke Conservation Fellows, NicNats

Bachelor Of Arts, Environmental Studies

Activities and Societies: UConn Outdoors, Violence Against Women Prevention Program