• Charge Router Administrator for Epic HB Team responsible for new build and maintenance of charge router profile.• Lead ongoing Epic HB build and maintenance efforts for Fee Schedule Groups, Fee Schedules, Procedures, Cost Centers, Account and Charge Review workqueues, Billing Activities, System Actions, Revenue Guardian, and General Ledger ensuring seamless operations and compliance.• Create and maintain extracts and reports for third party vendors and internal reporting.• Proactively identify opportunities for improvement within Epic to improve system performance and free up resources.• Facilitate meetings with operational leaders and other Epic Application teams.• Translate requests from operational leaders to Epic build requirements.• Work closely with Epic Application teams to complete Integrated Testing for Epic upgrades and other project implementations.• Monitored Claim Edit Admin Master File Error workqueues, promptly addressing issues by updating Claim Definition Files and other master files to ensure timely resolution of claims.• Perform Revenue Reconciliation training to end users prior to Epic HB Resolute Go lives.• Identifies, documents, resolves, and/or escalates issues within Service Now.• Serve as a mentor, providing guidance and shadowing new hires on departmental and company procedures and processes.

• Install and support desktop, server, and laptop hardware and software. Repair and upgrade new and existing systems. Create and deploy computer images. Install, configure, and troubleshoot network connectivity, mobile devices, printers, multifunction devices. Provided remote support (VNC) to the many division offices. Communicate with customers to repair equipment. Create Active Directory user accounts and groups. Maintain group policy. Create and maintain file and folder permissions on Windows file servers. Create and maintain technical documentation. Respond to, resolve, and document helpdesk tickets.• Installed the PCLAN department’s first imaging lab on a standalone network utilizing an imaging server for building and maintaining computer images, bootable media, network switches, a 16 port kvm, and Ghost imaging software increasing throughput of the department by allowing many computers to be imaged simultaneously. • Implemented a solution to ship hard drives to customers rather than desktop computers for failed computer hard drives to reduce shipping cost, customer downtime, and inconvenience. • Implemented a solution to remotely install VNC to computers missing application to gain remote access to computers to provide better desktop support.• Assisted customers with Microsoft Windows 7 desktop operating systems, Microsoft Office Suite, Microsoft Exchange email, network connectivity, printers, mobile phones, Active Directory, and Group Policy. • Assisted new hires and interns with becoming familiar with company procedures, software deployment, Windows patching, imaging procedures, hardware replacement, and troubleshooting.