Jennifer Espinal Email & Phone Number

Virginia, United States

• Identify and develop referral opportunities with our customers such as physicians, hospital systems, case managers, and other healthcare providers. • Educate physicians, healthcare providers, and patients about our physical therapy and specialty services.• Regular Participation in Community Outreach Events.• Develop and maintain strong relationships with internal and external customers.• Proactively identify and pursue new business opportunities.• Utilize sales technology… Show more • Identify and develop referral opportunities with our customers such as physicians, hospital systems, case managers, and other healthcare providers. • Educate physicians, healthcare providers, and patients about our physical therapy and specialty services.• Regular Participation in Community Outreach Events.• Develop and maintain strong relationships with internal and external customers.• Proactively identify and pursue new business opportunities.• Utilize sales technology as an essential strategy to set direction and improve results.• Work-Life Balance and Recognition Lead Show less

Midlothian, Virginia, United States

• Explain to patients advising them of their fiscal responsibility and payment requirements per visit. • Assist RCMs with quality assurance program audits to ensure patient satisfaction and accuracy with center services. • Ensure timely reporting of key center statistics to market management for sales, revenues, cash, and patient flow.• Maintain a system of controls to ensure proper handling of cash receipts, including daily entry in all applicable scheduling and billing systems… Show more • Explain to patients advising them of their fiscal responsibility and payment requirements per visit. • Assist RCMs with quality assurance program audits to ensure patient satisfaction and accuracy with center services. • Ensure timely reporting of key center statistics to market management for sales, revenues, cash, and patient flow.• Maintain a system of controls to ensure proper handling of cash receipts, including daily entry in all applicable scheduling and billing systems. • Ensure timely completion of the reconciliation process including purchase of the weekly money order. • Promote and encourage relationship building/positive communication between referral sources and their staff. • Work with patients, doctors, payors, CBO, Select Medical internal departments, etc. to solve problems. • Travel to each Center as needed, at minimum quarterly. • Work with RCM to schedule coverage at centers requiring assistance. • Training of new Patient Service Specialist staff. • Support on-going training of existing staff. • Ensure timely reporting functions at centers requiring reinforcement. • Report center deficiencies to RCM. • New hire Interviews and orientations. • Performs other duties or special projects as assigned. Show less

Richmond, Virginia, United States

• Accessed patient information through a variety of office software applications, maintaining strict.• Confidentiality to remain compliant with HIPAA regulations.• Coordinated between patients and healthcare professionals to meet patient needs.• Checked claims for errors, corrected issues, and mailed out promptly.• Scheduled and confirmed patient appointments with patients and healthcare professionals.• Ran statements each month to review outstanding balances and identify… Show more • Accessed patient information through a variety of office software applications, maintaining strict.• Confidentiality to remain compliant with HIPAA regulations.• Coordinated between patients and healthcare professionals to meet patient needs.• Checked claims for errors, corrected issues, and mailed out promptly.• Scheduled and confirmed patient appointments with patients and healthcare professionals.• Ran statements each month to review outstanding balances and identify accounts in need of collection processing.• Checked daily doctor schedules and verified insurance.• Scheduled patient appointments and procedures with Therapy Source.• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.• Verify Insurance Benefits• Authorizations• Copay and Coins Collections• EMR• Daily Closing Reports• Billing and Coding• Working with Tricare gaining Referrals/Authorizations• Maintaining Medicare Patient CAPS Show less

Colonial Heights , Va

The Patient Service Specialist position conducts their work in a positive helpful manner, possesses excellent computer, telephone and customer service skills • Greeting patients• Patient registration & scheduling• Insurance verification• Co-pay collections• Obtaining referrals and authorizations• Responding to requests for information• Assisting therapists as needed for general clinic maintenance and upkeep• Answering telephones and additional administrative… Show more The Patient Service Specialist position conducts their work in a positive helpful manner, possesses excellent computer, telephone and customer service skills • Greeting patients• Patient registration & scheduling• Insurance verification• Co-pay collections• Obtaining referrals and authorizations• Responding to requests for information• Assisting therapists as needed for general clinic maintenance and upkeep• Answering telephones and additional administrative functions Show less

Biomet Implant Company· Daily task consist of capturing inventory for the Hospital to better help them with ordering and keeping cost down· Complete weekly schedule for each distributor or Inventory Control Manager in a hospital, warehouse, office,surgery center etc.· Submitting Data daily to our corporate office· Traveling across the U.S weekly· Scanning products into system· Organization of products

Coordinate with various staff for operational support activities of the unit;serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.· Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.· Schedule and coordinate meetings, interviews, appointments, events and other… Show more Coordinate with various staff for operational support activities of the unit;serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.· Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.· Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements· Mentor Show less

Developed significant relationships with support group leadership, board of directors, institutional leadership, etc.· Overseen the planning, implementation and logistics of the Church special events.· Trained, placed, managed, and evaluated volunteers.· Managed the mutual responsibilities and expectations of both volunteers and staff.

Revital Cancer Rehabilitation

Certification, Substance Abuse Counseling

Activities and Societies: Study groups Studied Substance Abuse Public Speaking Intro to Business Functional Family Intervention Intro.

Prerequisite Classes