• Focuses on top priority clients to ensure concise communication, effective collaboration, expedited project completion, and high customer satisfaction• Manages many projects simultaneously involving the coordination of vendors, deliveries, team members, clients, and escorts• Processes client requests into quotes utilizing multiple software programs including Project Matrix and Khameleon • Increases quote to order conversion rate through clear understanding of client’s desires, product accuracy, timely communication, and client follow up• Transfers quotes to orders in a timely manner to meet client expectations and deadlines• Maximize company profits and reduce expenses through confirming cost and expense margins, ensuring proper labor and travel costs, and maintaining accurate records of vendor expenses • Maintain relations with all vendors and freight carriers to best communicate and resolve any issues with products and orders• Manage deliveries for multiple warehouses and client locations to ensure timely delivery for scheduled installations with high quality and accurate products

• Assisted with the management and creation of three publications for approximately twenty thousand clients• Developed and maintain filing systems for accurate and efficient publication management• Established and update office technologies including computers, printers, phones, fax machines, and their corresponding software• Office bookkeeping through QuickBooks • Handled invoicing, accounts receivable, and accounts payable• Edited and proofread client newsletters

• Worked with the InterLibrary Loan system by ensuring books were quickly checked, distributed to patrons and partnered libraries, and updated loan information regularly• Assisted in the launch of the South Center Repository through book restoration, cataloging, and packaging• Maintained optimal book shelving standards through frequent range inspections, book relocations, accessing book quality, and restoring unmaintained sections • Acts as the guests first line of interaction ensuring they can find requested information or monographs, distributed equipment, supplies, and informational materials• Operated various library management systems for monograph circulation, hourly usage reports, equipment maintenance, and space rentals

• Handled and recorded all inbound and outbound confidential communications to ensure client privacy and security• Documented interactions and client information in company CRM System (Customer Relationship Management), Salesforce and company DMS System (Document Management System), Lacerte• Managed firm’s calendar which included scheduling for client meetings for both in office and virtual• Used performance measurement strategies to track work efficiency and progress within the office• Implemented and managed organizational systems throughout the office including client document digitization to improve fluidity between work from home and in office employees and a priority and stage-based tax return staging system • Coordinated office maintenance with outside companies and ensured all office equipment was always working properly• Ensured all office supplies were well stocked and dispersed throughout the office for worker convenience • Performed quality assurance checks on client tax returns• Led efforts to keep the team informed on status of returns, IRS changes to dates and procedures, as well as clients on important information relating to their return (due dates, additional documents/information needed, obtaining signatures), assembling and filing the return when ready• Calculated monthly, quarterly, and annual asset retention and expansion reports

● Assessed customer’s needs and desires throughout their visit ● Assisted in maintaining stock and shop organization ● Learned new Sales Operation System with integrated sales projection, stock overviews, and employee management systems.

Worked with Accurate Background as a Verifier ● Contact schools, employers and references for the purpose of verifying skills and experience ● Collect, analyze, and interpret information, documentation, and physical evidence ● Managed inbound and outbound calls, emails and faxes for employment, education, and reference verification's ● Maintained effective record-keeping for all communications handled

Train employees on proper procedures and techniquesOversee store during shifts to ensure all tasks are completed and store is up to standardsOperate Point of Sales System during peak hours to ensure efficient service speed

Maintained accurate and up-to-date records of student accounts Organized office to ensure ease of access to all supplies for staff and students

Examined sales floor to ensure a fresh and organized appearance for customersBaked any goods that were needed based on supply and demand each day

Ensured guest satisfaction by assisting with any and all issues that aroseOversaw dining floor to ensure equal distribution of customers for benefit of restaurant Trained and oversaw employees to be compliant with company codes and procedures

Effectively answered all questions/concerns from all customers to ensure repeat visitsAssisted in stocking, organizing, and managing the sales floor Utilized electronic cash register to process orders and payment methods

I prepared, sorted, assembled, and delivered fruit arrangements over the Valentine's Day and Mother's Day weekends.