Jennifer Evidente Perez Email & Phone Number

Los Angeles, Ca, Us

Los Angeles

Santa Ana, California, United States

• Managed concurrent projects in various stages.• Managed full System Development Life Cycle (SDLC) projects for initiation to software delivery.• Developed and implemented project plans, including requirements, scope, timelines, execution, and implementation.• Managed sponsors and stakeholders expectations by communicating project status, milestones, and unexpected difficulties effectively.• Ensured all project team members understand and accept the project goals.• Managed projects at high level and served as hands-on team member in day-to-day project activities.• Maintained focus on concurrent projects in various stages.• Interacted closely with Government-Sponsored Enterprise customers, and internal business units to ensure efficient flow of communications and information to project sponsors/stakeholders.

• Provided project management for two nonprofit organizations: (1) entrepreneurial development partner for targeted urban neighborhoods, and (2) public policy change organization.• Performed business operations management responsibilities for a legal services company, onboarding new clients and staff, managing accounts receivable and accounting collections, and completing IT-related tasks.• Business operations tasks and marketing for Track and Validate information validation platform.• Technical writer for a professional services company.

Greater Los Angeles Area

• Managed business IT operations as well as implemented governance and portfolio management and procurement group.• Provided input for overall IT strategies and worked directly with chief officer of administration and executive director.• Implemented Projects Portfolio Management (PPM) office in 2018 to ensure visibility and transparency across firm; established PPM structure and processes.• Established Project Prioritization Model as well as KPI metrics and reporting.• Managed and chaired bi-weekly IT Portfolio Steering Group meeting.• Directed staff of two project managers, PMO coordinator, temporary business analyst, procurement manager, and IT administrative assistant.• Enforced consistent, firmwide project management.• Oversaw resource management to ensure allocation of resources to high-priority initiatives.• Collaborated with various business stakeholders regarding projects, prioritization, and change management.• Worked closely with Risk Management Committee to ensure awareness of initiatives to minimize security risks.• Partnered with sponsors from business units to assess potential IT projects and business cases holistically across firmwide demands, prioritizing based on firm goals and resource constraints.• Facilitated and negotiated contracts, managed software assets, and maintained IT budget.• Lead mentored and guided development of talent within the team that included succession and development planning performance management and recognition.

Greater Los Angeles Area

• Led organization and management of firm projects requiring IT involvement for lifecycle of project. • Provided collaboration, communication, innovation, and leadership in support of projects. • Assumed supervision of project managers in February 2015, in addition to management of desktop engineering.• Provided leadership and guidance to project management team by taking part in oversight of projects and ensuring team progressed in accordance with evolution and success of projects.• Communicated ideas, provided direction, inspired collaboration, developed and mentored skilled professionals, and promoted high-performing teams.• Managed projects at high level and served as hands-on team member in day-to-day project activities.• Maintained focus on concurrent projects in various stages.• Interacted closely with business units (practice group, finance department, business development, knowledge management, etc.) to ensure efficient flow of communications and information to project sponsors/stakeholders.• Developed and implemented plans, including requirements, workflow, design, planning, and timelines. • Created and managed project timelines, budgets, and scope.

• Created, hired, managed, and directed desktop team of eight engineers. • Led desktop team in design, development, implementation, and support of firm’s desktop systems, including remote access systems (Citrix XenApp, Citrix NetScaler) and all desktop functions, such as application integration, application packaging, and desktop management. • Developed forward-thinking strategic initiatives, best practices, and technology systems to supplement company’s practice and departmental areas with efficient and effective use of technology.• Oversaw strategic planning and execution of desktop system, remote access system, and desktop management systems. Managed budget and software licensing.• Directed applications analyst to optimize value-added operations and project initiatives, such as process engineering, reliability, QA, development, and project management.• Analyzed engineering aspects, technology, resource needs, and customer demand to plan and assess feasibility of engineering projects.• Coordinated with different departments to decide upon strategy and engineering specifications for project and ensure smooth execution, with proper expectations established.• Directed and guided co-workers to carry out projects in organized manner to achieve desired result within predetermined timeframe.• Assessed project requirements and resources and estimated possible output to determine profitability of project.• Negotiated vendor contracts and license/maintenance agreements (e.g., Microsoft Enterprise Agreement, Microsoft Premier Support, Symantec Platform Management System, Citrix XenApp and NetScaler, etc.).• Fiscal staff management and development.

WINSTAR, Los Angeles, California, Project Manager, 1998-1999. Managed multiple projects for various law firms. Served as lead engineer in charge of delegation and management of engineering tasks. Directed engineers to ensure proper time utilization to maximize efficiency for organization. Consulted with clients, conducted meetings, analyzed client’s technical challenges, and collaborated with engineers to determine appropriate solutions. Worked with different departments and incorporated all decisions into forecasting timelines. Audited existing accounting discrepancies, including analyzing client's initial problems, designing, and forecasting solutions. Maintained client relationships.

WINSTAR, Los Angeles, California, Applications Engineer, 1996-1998. Worked with partners, administrators, IT staff, and manager of client services to achieve business objective of various projects for various law firms. Performed various system migrations and deployments, including Windows 3.x to Windows 9.x platforms. Installed and configured Microsoft Windows NT Server and BackOffice to client's corporate standards. Administered and maintained multiple NT domains. Installed Microsoft System Management Server (SMS). Automated rollout of SMS client to user desktops. Allowed for full network hardware and software inventory, as well as remote control for IS help desk. Installed and configured Microsoft SQL Server for use with corporate document management systems.

KORN/FERRY INTERNATIONAL, Century City, California, User Support Specialist, 1994-1996. Served as lead user support specialist providing help desk services to 22 North American offices. Provided primary support for firm’s key executives. Delivered technical support and managed help desk functions to ensure handling of all requests. Administered and managed user accounts on Windows NT domains and workgroups. Supported users with desktops (Windows 95, Windows 3.1, and Workgroups 3.11 platforms) and applications. Configured and upgraded desktops and laptops. Supported migration of DECnet from VAX Systems. Upgraded help desk tracking system. Conducted rollout of Windows 95 and Exchange.