Jennifer Ezeh Email & Phone Number

Nigeria

Ensure timely and proper resolution of customer’s complaints of failed transactions.Develop reports and analysis to support tracking statistics to departmental management as requested in order to keep them advised as to the status, volume, failure rate.Team supervision and review of work done by team members, monitor the team on proper chargeback processing to ensure minimal errorsAdvisory role on dispute process improvements

Lagos, Nigeria

Proactively review, analyze, and establish claim processing standard operating procedures as needed to ensure claims are processed according to company policies and contractual obligationsProcessed charge-back refunds for card transactions and engaged acquiring parties on card-based disputes.Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriatelySupport new hires in their training and coaching in order to enhance their knowledge and skills.Contribute to the workflow on the Issuing dispute team to ensure that individual and department SLAs are met.

Lagos, Nigeria

Review, processing and timely resolution of Issuing and Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.Processed charge-back refunds for card transactions and engaged acquiring parties on card-based disputes

Lagos, Nigeria

Resolve all Virtual banking disputes and manage all aspects of EFT Investigations from beginning to resolutionProcessed refunds for failed bill payments and EFT.Provide support and service to customers on all complaint, enquiry, request no account & E-Channels - Debit/Credit Card, Mobile, USSD, Internet, Chat Banking·

Answered calls to provide information about services & obtain details of complaints.Built and maintained relationships with clients.Followed up to ensure that appropriate actions were taken on customers' requests.Referred unresolved customer grievances/requests to designated departments

Ikoyi Lagos

Industrial Physics

Education record