⬧ Provided strategic leadership and fiscal oversight to three hospital business units with budgets ranging from $212,000 to $3.4 million⬧ Hired, on-boarded, and developed a team of 12 direct reports in various leadership roles⬧ Filled 50+ vacancies for hourly staff members, effectively solving COVID-related staffing shortages ⬧ Managed 328-bed facility, ensuring highest standards of patient care and operational efficiency⬧ Facilitated Joint Commission Survey, ensuring compliance with all standards and requirements⬧ Investigated and resolved service-related concerns with strong focus on customer satisfaction⬧ Implemented comprehensive training programs on infection control measures, ensuring adherence to universal precaution policies and creating a safe environment

⬧ Orchestrated recruitment, hiring, and training initiatives for 110 employees and 8 supervisors, ensuring the acquisition and retention of top talent⬧ Provided comprehensive reports to senior leadership on goals, accomplishments, and projects⬧ Conducted regular rounds to assess and maintain patient, client, and employee satisfaction⬧ Fostered cross-functional collaboration to ensure seamless project completion

⬧ Served British Airways and AirTrans airlines through exceptional customer service to staff, customers, and clients, driving high levels of satisfaction⬧ Strategically managed staffing levels in alignment with budget constraints and customer needs⬧ Ensured full compliance with regulatory guidelines and industry best practices in safety⬧ Resolved passenger issues promptly and effectivelyOversaw expenditure authorization and payment processing up to $10,000

⬧ Developed 7 leaders and 80 employees to maximize customer service, performance, and productivity⬧ Managed $2.3M budget, allocating resources efficiently across labor, supplies, and equipment⬧ Prioritized staff and customer well-being via full compliance with regulatory and safety standards⬧ Led budget planning, supply procurement, human resource coordination, and policy formulation⬧ Implemented routine quality control and evaluation metrics, improving customer satisfaction⬧ Cultivated and maintained positive relationships with employees, patients, and clients

⬧ Led and mentored team of four supervisors and 50 employees at 350-bed level 1 trauma facility⬧ Fostered collaborative work environment through effective relationships with clients and staff⬧ Streamlined daily discharge turn times and improve operational efficiency⬧ Managed employee schedules to ensure optimal staffing levels and enhanced productivity⬧ Developed and implemented Routine Quality Control and Evaluation Program, significantly increasing customer satisfaction (HCAHPS from 40% to 80%)

⬧Maintained highest standards of cleanliness and sterilization in examination rooms⬧Demonstrated meticulous attention to detail in adhering to cleaning schedules and accurately logging each cleaning⬧Conducted thorough inspections of patient rooms in compliance with cleanliness standards⬧Proactively managed bed board and throughput times, optimizing patient flow and satisfaction⬧Conducted regular patient rounds, actively addressing and resolving any concerns

⬧ Co-owned and operated STEM education nonprofit serving 50 Chicago students from public, private, home, and charter schools; team won Connect Award⬧ Facilitated teaching of coding using Lego Mindstorms and LabVIEW visual programming language⬧ Recruited and coordinated community-based team of members, mentors, and volunteers⬧ Developed age-appropriate STEM curriculum emphasizing both technical and soft skills⬧ Orchestrated community exhibitions and competitions, driving visibility and engagement⬧ Successfully obtained funding through corporate sponsorship, grants, and fundraising efforts

⬧ Answers, screens, and directs phone calls to staff; takes messages and schedules appointments. ⬧ Receives mail, documents, packages, and courier deliveries and delivers or distributes items. ⬧ Performs administrative and clerical support tasks. ⬧ Performs basic filing and recordkeeping.