Expert in optimizing space and functionality in a home or business. Supporting clients in decision-making, facilitating actions around removal of unwanted belongings and setting up systems that help clients establish order and clarity.

Biotech and pharmaceutical consulting support for change management, project management and business process re-engineering to drive organizational success. Key capabilities include organizational design and implementation of new roles and clinical processes, systems and delivery models. Multi-phase and therapeutic experience in Clinical Data Management.

Led the development and delivery of the Clinical Data Management department strategy for Americas (North America and Latin America) and supported the global strategy to meeting and exceeding annual target revenue. Provided solid leadership to meet clinical data operational needs in Americas which included diverse data management delivery roles. Managed the recruitment, hiring and onboarding across Americas.

Directed the Clinical Data Management function and associates in Americas region. Actively supported business development efforts, customer governance structures and served as a primary escalation point for complex issues. Identified and led the implementation of reports/dashboards for sponsor specific programs of studies, in order to support better data visibility and cross functional collaboration of data cleaning strategy for internal teams and sponsors. Co-led Lean Six Sigma (LSS) Green Belt projects in a Black Belt capacity and supported LSS Green Belt certification for company associates over 3 years.

Primary point of contact between executive level and data management associates to ensure alignment with business objectives, project delivery and customer satisfaction for ~ 200 ongoing clinical trials with data management services.

Primary interface between company and sponsors, vendors and other departments in the area of clinical data management. Led large, complex / global program of studies.

Managed reported Quality Issues in accordance with company requirements. Analyzed trends to determine process improvement needs across operational departments and provided trend results to Senior Quality and Operational Management. Key team member in the development and implementation of a new Quality Management system to support companywide electronic capture and processing of quality issues.

Led internal and external customer workshops and meetings. Developed and provided training and coaching to staff for the facilitation of internal and external customer meetings and positive customer relationship management. Ensured timely and valuable resolution of customer issue escalations.

Facilitated global customer meetings to support multi- million-dollar clinical trials to ensure proper kick-off, maintenance and close out processes followed. Development and oversight of systems for collecting, tracking and producing data collection reports regarding customer satisfaction and issue escalation.

Performed in the role as Project Manager for data management stand-alone projects. Trained and developed study team members and site users in EDC and data management procedures and processes. Performed in the role as a Lead Data Manager and managed all data management activities from the point of start up until a validated and quality assured database locked. Maintained line management responsibilities for assigned clinical data management associates.