Jennifer Gates Email and Phone Number

Responsible for ensuring scopes, schedules, and forecasts are accurate and deadlines are met. Organizes internal and external status/governance meetings and engages in ongoing communication to ensure project satisfaction and completion.Provides support to project team and tracks issue management, risk management, change management, and status reporting through projects lifecycle.

Project Management Team• Utilized experience and expertise for the execution of oil & gas drilling equipment projects in terms of the main contractual obligations. This included full compliance with contract scope of supply and agreed technical requirements, timely delivery and quality.• Proactive in problem prevention during the project life cycle.• Developed and maintained detailed project status reports, and report project progress updates.• Manage project scope, including the preparation of project change requests to address changes.• Lead customer kick-off meetings, project status meetings, GE site visits, vendor visits, customer project reviews, and leadership project reviews.• Assumed overall responsibility for customer satisfaction.

• Daily operation of software such as Oracle, Discoverer, Campus Solutions, Intelliworks, and applications within Microsoft office to manage business information.• Prepared and managed reports on campus operations, student account status, and overall campus administrative and financial operations. • Developed, monitored and controlled the campus budget as the budget manager.• Project management experience to include organizing resources, identifying needs, taking corrective/preventative action, monitoring performance and completion. • Key team member for implementation of the new management system that was started University wide. Provided support and training to employees during the transition period.• Coordinated and planned the Chinese Executive Management Development training. Received exemplar feedback from the group. • Marketed the university by attending community events and maintaining articulation agreements.

• Direct customer service to include programming, shipping, and receiving of all company products.• Provided support services and working knowledge of the systems for customers to include working with issues and customer satisfaction.• Researched Federal Aviation Administration advisories and guidelines to ensure company compliance.

• Provided strong customer service while directing phone calls, entered customer information into Traver, updated daily marketing plans, and opened and closed the business development center.

• Provided ground and flight instruction to Private and Commercial students and flight reviews to customers with existing ratings. • Identified areas needing work and provided detail training in those specific areas.

• Co-Pilot for a Citation V business jet.• Responsible for preflight and post flight paperwork, crew coordination, and piloting the airplane. Gained experience in all areas of flight both locally and internationally.