Email Marketing Specialist
Cruise Critic - A Tripadvisor Media Company
Ewing, New Jersey
• Maintained and developed the Cruise Critic email channel, which contributes 6M+ dollars in revenue to the business.• Successfully managed company’s international sponsored email campaigns that provide special offers to our audience as well as a significant source of revenue for the business. Acted as a liaison to the sales team curating custom client-specific reports and analysis to help improve performance and stem cancellations. • Managed daily production and execution of global campaigns including the creation of custom, static and dynamic, branded templates in Salesforce Marketing Cloud. In addition, set up, tested and applied meticulous quality assurance when preparing client emails prior to deployment. • Project manager of a major client-facing tool that permitted significant efficiency improvements in email sponsorship production workflow, including reducing Sales/CRM production time by 30%+, plus centralizing correspondence between partners, Ad Ops and CRM teams, and effectively reducing back and forth communication by 90%, and more.• Developed a new luxury email product, that offered multiple offers from various luxury partners to a targeted audience, that generated $200K+ in revenue. Effectively managed testing and results analysis and led the coordination of partners during the tests. Designed a product proposal for Sales to use for partner presentations. • Executed processes to streamline production workflow for team through the creation of multiple CRM resource libraries, including code snippets, an image library, and content Google documents.• Developed strategy and maintained schedule of Push Crew channel for international audiences. Achieved a 2% increase in CTR for the largest audience within the different points of sale via various A/B testing tactics including headlines, images, emojis, etc.