Product Business Analyst for 340B Third Party Administrator. I specialize in creating effective web application portals for internal users and external 340B Covered Entity users.

-Collaborated and worked across a broad base of stakeholders within one or more business processes to align technology solutions to business strategies and Mortgage Insurance Industry regulations and standards.-Elicited requirements. Analyze, document, and manage changes to assist in identifying business priorities and gain agreement.-Facilitated and harvested core business needs, enabling translation consumable by the development team, and visualization and development of high-quality technology solutions.-Managed multiple work types across individual work tasks, from iterative changes to large-scale project deliveries.-Enhanced end user satisfaction through continuous improvement of usability resulting in meeting end user’s highest needs.-Coordinated projects small and large from beginning to end, working side by side with a project manager and acting as the project manager.

Product implantation ownership of financial technology for consumer subprime lending in-house and client products.-Coordinated multiple credit product projects including new product launches, product enhancements, and product upgrades.-Managed third-party vendors (loan management system, lead generation, B2B IT department, and SMS) to ensure provided requirements/functional specifications and solution design questions were addressed -Elicited business requirements from a variety of stakeholders (Accounting, Finance, Operations, Legal, Compliance, Marketing, Risk, Product, IT, and technology partner vendors)-Translated consumer loan business requirements into FinTech functional requirements (user stories and functional specifications) leveraging vendor loan management system back end and web application front end.-Worked with the marketing stakeholder to leverage the A/B website and email campaign performance metrics to create high-resolution mock-up requirements for the application development team that improved customer user experience.-Managed user stories backlogs for multiple development teams.-Created, updated, and managed credit product backlogs in Azure/VSTS. -Provided reporting data analysis, report requirements, and data mapping for new B2B product launch as well as existing credit product portfolio products.-Leveraged Excel for transactional data analysis of data reporting warehouse data to troubleshoot data issues. -Gathered operations stakeholder requirements and internal IT integration requirements for the joint IT and SMS messaging channel launch with SMS vendor SBT.-Monitored post-production functionality for multiple new credit product launches.-Created business report requirements (filters, aggregation, and layout) for data warehouse reporting data using MS Reporting Services.-Worked to ensure that all existing pipeline credit products aligned with compliance Consumer Financial Protection Bureau rulings.

Contact position at Caliber Home Loans. -Elicited and functional requirements for in-house loan origination replacement system leveraging for Web-Microservices from business requirement documents, Product Owner, and loan origination stakeholders.-Created and managed product backlog (Jira-VSTS) and Sharepoint (document repository) in a wide variety of requirement tools: user stories, epics, Visio process flows, and design specifications.-Mentored workstream on Agile best practices and provided alternate recommendations to align with transformation adoption strategy.-Facilitated grooming sessions with business stakeholders, product owners, and the development teams. -Mapped legacy loan origination system UI/data to the Work in Progress loan origination placement (Web-Microservices).

• Implement web-based loyalty B2B program for a global client portal using both batch and Real-time API for data integration.• Work directly with the client and client vendors to build and maintain relationships that foster trust and reliability.• Created rich user stories that capture product functionality from a variety of personas for multiple web-based portals for member and program support end-users. -Identified and documented functional requirements for a new external client stakeholder loyalty program and email marketing campaigns for a new custom B2B loyalty platform that included a member portal containing e-commerce, customer service portal, vendor portal, and email marketing promotion. -Defined and ordered product features using epics and user stories in the product backlog per client priorities (Jira/Confluence).-Responsible for user story grooming and leveraging SQL ad-hoc queries for data analysis and data mapping. -Created cross-functional diagrams to communicate upstream and downstream data flow interactions and dependencies.-Ensured that the scrum team’s sprint backlog definition of done was met and reflected in the client demo.-Reviewed sprint deliverables to ensure sprint goal was achieved and in alignment with stakeholder priorities.-Provided file integration setup and production support for multiple third-party reward vendors for member portal reward e-commerce solution using batch files.-Delivered a variety of traditional project documentation such as a change request scope, functional specification, data mapping, process flows, user interface mockup, end-user guide, and release notes.

-Provided clients with business development services and products to support their business digital goals and objectives. -Managed project management support for website design projects (Discovery to Implementation).-Created and maintain client websites using HTML/CSS/JavaScript.-Maintained client's WordPress website.-Created engaging custom web content designed to convert visitors to action and leverage on-page SEO.-Social media content writing, curating & posting on Facebook & Twitter.-Created marketing video animation and images for social media and YouTube.-Created local small community-based digital media class series that includes curriculum development, class instruction, scheduling, and marketing.

- Successfully coordinated internal infrastructure and multiple third-party vendor resources for custom IBM cloud solution with document management system integration for a custom risk compliance workflow tool.- Translated business requirements into system integration requirements across multiple applications: loan origination system, document management repository, OCR third-party tool, and default workflow third-party tool. - Facilitated business requirement and functional requirement definition and analysis across multiple departments including Loss Mitigation, Sales and Acquisitions, Infrastructure and multiple third-party vendors.-Analyzed and documented data conversion and data mapping between loss mitigation legacy system and custom third-party solution for integration.-Documented end-user and system test scenarios/stories/cases and monitored testing process/status.

•Managed business requirements for various default management teams for software migration project.•Created business requirements documents, system diagrams, and process flow diagrams.•Coordinated business and system requirements reviews between default business departments, internal IT organizations and the external vendor.•Provided project management support for various default management teams.•Translated business needs into business and technical requirements. •Liaison between business unit, software developers and vendor. •Identify and prioritize business requirements with business IT PMs and business SMEs.•Manage & track vendor configuration setup & maintenance for various lines of default business groups.•Support integration tasks (vendor system to internal system and internal system integrations).•Support UAT and IT QA efforts.

•Managed business technology requirements and development within the SDLC using Waterfall methodology.•Created business requirements documents and process flow diagrams.•Coordinated business and system requirements reviews between business departments and the internal IT organizations (Infrastructure, Data Architecture, Risk Management and Operations).•Provided technical systems and software support for maintenance and implementation to support ongoing delivery services and operations in Front Office and back office environments.•Managed multiple applications and development projects.•Translated business needs into business and technical requirements. •Liaison between business unit, software and hardware developers and vendors. •Identified and prioritized business requirements with project stakeholders.•Provided project status communications to stakeholders, SMEs, department managers and senior managers.•Completed Six Sigma Greenbelt training.•Created and executed test scripts.•Provided test documentation and status.•Supported vendor system to system integration testing.•Supported internal and external UAT.

•Facilitated application requirement gathering sessions using Agile SDLC.•Created functional requirements documents, process flow diagrams, technical design documents & test approach documents.•Coordinated functional and technical design reviews between Point of Sale and other internal IT organizations (Infrastructure, Data Architecture, Risk Management and Operations).•Tracked application prerequisites and dependencies.•Reported project key performance indicators regarding development, testing, and rollout.•Utilized Microsoft Project to track tasks, resources, timeline and percent complete.•Managed all project documents using Microsoft SharePoint. •Tracked QA defects using Quality Center.•Facilitated weekly team project status meetings. •Created and distributed weekly status reports to mangers, senior managers, and directors.

•Documented business requirements, detailed specifications, business functions and procedures.•Designed and integrated computer-based solutions to meet business needs.•Created ad-hoc SQL queries for data analysis on Oracle SQL database for data extracts and application parameterized reporting.•Guided quality assurance and user acceptance teams to ensure that quality solutions were delivered.

•Documented North Texas Toll Authority (NTTA) toll violation processing business rules. •Created SQL queries for data analysis on Oracle SQL database for application transactional reporting.•Created use cases for toll violation processing system upgrade project.•Performed initial round of QA testing on an Oracle image capture review software.

•Documented business use cases, system use cases and data mapping for business intelligence reporting to support Operations, Call Center, Finance, Sales and Compliance departments for the mortgage closing services division distributed via various web distribution applications such as Crystal Reports, Microsoft Reporting Services, and proprietary reporting .NET web application using Agile and Waterfall methodologies.•Collaborated with Operations and Sales support business users to identify and report key performance indicators.•Created ad-hoc SQL queries for reporting data analysis for application tabbed filter parameterized, drill down (sub reports), and summary level reports on SQL Server. •Performed data analysis using SQL for all business and system requirement changes on multiple databases across multiple SQL servers and environments.•Reviewed stored procedures for system requirement changes. Documented system and data flows using UML method and Visio.•Advised quality assurance regarding test preparation and requirement or functionality questions.•Served as the administrator for the divisional intranet website using SharePoint. Responsible for user and group access management, team web site creation support, and document management support.•Created an online Help solution to support internal business users.