Key holder position. Responsible for booking deliveries/ Sales Orders.

Customer Service Sales Representative. Key Holder position. Was responsible foe opening and closing the store, Enthusiastic sales approach. In this role i was also responsible for tracking inventory.

TeleTech Holdings Inc. - Sudbury Ontario (June 2000 to June 2017) Supervisor o Clients are Fortune 500 Companieso Set monthly, quarterly and yearly budget for campaigno Promote to Client our Monthly, Quarterly and Yearly Budgeto Responsible for agent scheduling o Always promote Teletech in order to always attract additional business from current Clientso Sending reports and maintain communication with International clients dailyo Train and coach agents with teams numbering as high as 40 agents to set guidelines by clients o Score and coach agents to Quality Assurance guidelines o Enforcing policy and procedures set forth by TeleTech and clientso Maintain security of building in off hourso Mentor new Supervisorso Assist Human Capital and Payroll in relaying pertinent information as well as monitoring associate timecards Lucent Monitor (Agent Monitoring System)o Ensure that call volume and stats are met based on clients expectation to not incur fines for failing to meet goalso Assist associates so they can maintain their metrics and assist them to reach financial bonus Customer Service Associate on inbound and outbound sales and billing campaigns Computer Technical Support Third Party Verifier Work Order Accuracy Associate