My role as the Senior Customer Service Specialist set me in the position to be the primary contact for the medical clientele at Perspective Therapeutics. I worked with the customers assisting in receiving, reviewing, and uploading orders sent into the company's ERP/MRP system for processing, by doctors, medical assistants and physicists. I worked closely with Operations and the Quality Control department for on time delivery of product, staying in close communication with the customers about their orders and sensitive delivery times. Working with Sales, and other teams on updates for cancellations and real-time data on current orders and future trends.Tracked customer shipments for on-time delivery and notified if there would be delays and or unexpected interruptions on promised delivery dates and times. Worked close with FedEx, and local carriers in receiving real time information on all deliveries in process, especially if delayed.Working closely with customers on unsatisfactory issues and adverse events, collaborating with the Quality department for resolve and follow-up, including feedback of complaint resolution to customers.Maintained a strong standard of document control and data control while working with the other teams.

• Work daily with Field service engineers on open repair items for customers, getting status updates and projected finish times.• Work with Technical Support on new service requests and follow through until request is completed• Monitor internal updates on work orders and service requests using Salesforce to ensure timely completion, and close once QA'd for completion• Work daily with customers to schedule asset for preventive maintenance, work with Field service engineer to schedule for PM at customer site• Collaborate with Sales Operations on New Installations of Instruments, attend Team calls with new customers for scheduling• Collaborate with Sales Operations on System Moves of existing instruments, work with engineers on scheduling • Close out hold on parts in ERP system, verify accuracy of S/N and locations• Maintain Upgrade/ change order records on all Instruments and assure they are completed on all new instruments• Maintain campaign records for part change outs on all instruments

• Set up new projects in Carrier SAP system, working with Team in all areas for 100% accuracy of data, scope, and deadlines • Coordinate Turnover meetings and set-up, including distributing agenda, prepare meeting summary/ with meeting minutes, and assist with meeting presentations • Assist Project Managers with meeting calendar, project status updates and progress reports • Assist in monthly forecast prep, and monthly audits of active projects and Large Project reviews • Issue POs for Bill of materials, set up shipping dates and work closely with carriers, and vendors to assure delivery dates met • Set up new vendors and subcontractors as needed by area branches, I assist with UT CO ID NV

Lay Off Due to Economic Impacts from Covid-19•Provided front office coverage and phone support for incoming calls•Coordinated meeting set-up, including distributing agenda, prepared meeting summary/ with meeting minutes, and assisted with meeting presentations. When required arranged for lunches or off-site meeting sites to accommodate large groups.•Assisted Project Manager with meeting calendar, project status updates and progress reports•Prepared and submitted expense reports for project PM and engineers weekly•Prepared Cost analysis reports weekly for Team Leads, and ran weekly meetings with Team Leads from all divisions of our team for project updates

•Set up accounts with local vendors, invoiced for service and completed A/P and A/R as needed for corporate•Managed and Maintained all the Service Documents and spreadsheets used for preparing estimates on bids for customers, loading into Smart Sheets and other shared drives•Assisted preparing quotes for potential clients when sales group were in town•Responded to emails, phone calls and other incoming notifications from our customers, both internal and external•Assisted in travel arrangements for area technical operators •Managed Team Up Calendar daily for the Utah district•Processed weekly time cards, verifying correct data entered for projects, equipment # and locations•Very team oriented, goal driven and great communicator…working independently 80% of the time

•Set up projects in business system based on Sales to Operations transition documents•Assisted in the initiation and tracking of contract projects to ensure compliance and successful completion date•Prepared invoices for billing and any additional documentation required for billing purposes, working close with credit department•Assisted 2 Engineer Specialists, 4 Sales Accountants, and 5 Project Managers by reviewing and creating shareable files of customer contracts, Bills of Material, submittals and operation manuals for warranty files.•Ordered and tracked material purchased through an Oracle based supply chain •Worked with the 5 Project Managers and assisted in forecasting of projects•Researched and interpreted the documents for purchase orders, subcontracts and change orders.•Analyzed and Researched Customer contracts to determine the need for project specific documentation•Coordinated with various staff for accurate and timely recording of project costs, including time sheets, daily reports, etc.…•Very team oriented, goal driven and great communicator…working effectively in a diverse team environment

•Project/Administrative Support for UTA Light Rail Contract •Responsibilities over the period of the 5 plus year project have covered all aspects of administrative support. •Managing a variety of general office activities including analyzing and organizing office operations and procedures such as quality audits, Safety Audits, preparation of field time cards for entry, personnel/HR assistance, information management, filing systems, and requisition of supplies and inventory control. •Assisted with travel arrangements/accommodations for out of state field technicians. •Took minutes at commissioning meetings with UTA and Siemens project managers for future reference material and agreements on open item logs. •Prepared/edited the Acceptance reports for field managers and UTA consultant groups for “sale” of completed light rail vehicles•In charge of reporting failures of warranty parts and having new replacement parts ordered and shipped ASAP from corporate warehouse or vendor, for UTA project.•Work with vendors when a continual part failure has occurred to conclude if a FAR (failure analysis report) will need to be completed and followed up through engineering and project managers, or Siemens Quality Control•Verified/edited Vehicle History Books for accurate information, once commissioning was complete•Receive in/ log all returned parts for SLC inventory, UTA warranty claims, and product improvement campaigns. •Track /scan all receipts of warranty repaired parts and complete/close rejection reports as repaired/replacement parts are returned by vendor to onsite inventory or back to corporate stock and/or UTA inventory.•Shipping and receiving all warranty related parts for project•Issue PO’s to vendors for non-warranty item repairs •Issue zero-dollar Warranty PO’s for tracking through JDE system•Evaluate purchase needs of project and negotiate price as buyer with distributor

•Responsible for collecting field service releases from technicians and opening repair invoices in (ERP) database •Reconciling labor between systems reported hours and technician reported hours before inputting into Komatsu database. •Opening time sheets in Kennecott’s database (SAP), entering necessary work order information and scope of work performed, entering labor accurately per Kennecott’s time card issued by technicians, noting any job hazards or interference encountered (T.R.A.C.K) •Sending completed work orders to Kennecott foremen for approval. •Researching and negotiating any disagreements regarding work performed vs. hours billed. •Responsible for filing warranties on all new trucks and components as needed.•MSHA Certified•Problem solving for accounting on all Kennecott invoices, both within our division and outside of our division•Generating various reports for management, including WIP, labor, and any others needed•Planning/Creating presentations for training purposes•Maintaining / updating spreadsheet on Factory driven Campaigns for product modification etc... and assisting in getting equipment scheduled for the mandatory repairs•Issue PO’s, receive PO’s for service from Cummins and other vendors, send reports to accounting•Answering phones and directing to appropriate personnel

•Responsible for scheduling all service repairs on utility trucks, utility service bodies and derricks arriving at the SLC service location. •Verify customer information. •Opened work orders through an AS400 database and assigned repair jobs to local service technicians. •Created new files, updated existing files and maintained all service repair work orders for all local customer accounts, as well as managed customer accounts and work order activity for five out-of-state technicians. •Prepared estimates of repair for all customers local and out of state as needed. Gathered detailed comments from service technicians as to what was repaired for the final invoice to customer and entered into data system for invoicing. •Verified all parts were posted, checked for correct pricing, verified labor hours and verified final invoice was in line with the repair estimates given to customers. Closed and invoiced all service work orders. •Created and updated, on a weekly basis, a spreadsheet for all open work orders and distributed to the service manager, branch manager and all out of state field service techs. •Recorded minutes at new build meetings for the account managers to use to complete a new sale and/or use for quality purposes when building new units for customers. •Researched warranty procedures for the different vendors Terex represented. •Opened all warranty work orders, maintained and filed all claims within the allocated time. •Assisted all walk-in customers and received all incoming calls relating to repairs and service. •Worked closely with customers on any invoice questions, complaints and service satisfaction grading.