Managed the consultant recruitment process; creating job descriptions and interview questions; conducting interviews; completing education/work verification; carrying out all onboarding activities. In collaboration with all required stakeholders (including the client) created consultant communication and training materials. Analyzed consultant assessment data in order to determine how to best support them in completing their work.

Served as the first point of contact for consultants seeking assistance. Provided feedback and suggestions by consultants to internal team members for review and follow-up. Scheduled and conducted virtual training sessions.

Created and managed a pre-review process to assist the Review Planning & Scheduling area to ensure the execution of successful reviews. Supported the Special Projects Manager with planning, implementing and reporting a variety of initiatives in collaboration with the client.

Assisted the Director of Retail Banking with the execution and communication of new sales initiatives and retail branch projects. Planned and executed Citizens Bank events, managing all aspects including planning, marketing, design, budget and audio visual. Projects include customer breakfasts, Employee Appreciation Week for 2,500 Massachusetts colleagues and annual awards dinner. Educated branch colleagues on new sales programs and created sales tools to assist with goal achievement.

Supported the Security Officer with increasing security measures to prevent fraud and minimize bank losses. Created weekly/monthly reports and databases that provide the department with valuable sales information. Assisted the department with the operational and managerial process of opening a new branch.